Job Posts 8/17/2023

CSR – Customer Service Representative
Company: 5 Star Bath Solutions of Pittsburgh
Link: https://www.indeed.com/jobs?q=customer+service&l=Remote&from=searchOnHP&vjk=79a9883858ecc953\
This is a full-time, part-time position. Previous experience is preferred. Must maintain accurate and detailed records of client interactions.


Customer Service Agent (Remote)
Company: Hims & Hers
Link: https://www.indeed.com/jobs?q=customer+service&l=Remote&radius=15&start=10&pp=gQAPAAAAAAAAAAAAAAACDalRDQAqAQAIDClK-gjgoX0dFSDwf00YRql1LfXPovIn6oUOIalCr93aIdI4rz1CAAA&vjk=2e880f7dec007b86
Must have great verbal and written communication skills. Must have 1+ year experience. Ability to work non-standard business hours, including weekends, evenings & holidays

Reservations Representative (Remote)
Company: The Travel Corporation
Link: https://www.indeed.com/jobs?q=customer+service&l=Remote&radius=15&start=30&pp=gQAtAAAAAAAAAAAAAAACDanKkABaAQIBDCYGEwb_wN7m0_5oIIDVKfR3J5EcYsA6sb_pFaa9MjG8LvseTXL2EAgAAHEa3Culr-OQtp-V1vVTGg2ShCLLYP3gc8zdfqxgyc6Am6xKx4FddQHy4_zgAAA&vjk=bb17f016732fd619
This job involves; Sales, Education, Problem-Solving, Collaboration, Nurturing, Taking Initiative. Overtime may be required.




Job Postings 8/16/2023

Development Coordinator (Remote full-time)
Company: Nepal Youth Foundation
This position can be in-person in San Francisco, or it can be remote.
Link: https://www.idealist.org/en/nonprofit-job/c6510eeff01c4d6fb363c68aeced1bbc-development-coordinator-nepal-youth-foundation-san-francisco
Benefits: PTO, Health, and Dental Insurance
USD $48,000 – USD $52,000 / year
Job Responsibilities: Data Processing and Acknowledgments; Fundraising; Event Planning; Communications; Website Management; Maintaining NYF’s archive of online and print communications; Responding to phone and email inquiries and assisting with various office tasks.
Desired Skillset: Excellent written and oral communication skills; organized, problem-solving; Customer Service skills; Proficient in using website and social media platforms; Motivated, punctual, and capable of working in a small, collaborative team. 4-Year Degree Required.
This is an entry-level position with the opportunity to do well by doing good.


Foster Care and Adoption Resource Specialist ( Remote)
Company: National Adoption Association
Link: https://apply.workable.com/national-adoption-association-1/?not_found=true
This is an entry-level position that can be performed from any location in the United States.
Benefits: $45,000 – $47,000 per year; health plan, dental & vision insurance (100% employer paid for employees!); employer retirement plan contribution; and professional development opportunities;
Desired Skillset and Abilities:  Proficiency with Microsoft Office, Google Workspace, and comfort with database systems.; Bilingual in English/Spanish is preferred.;  Strong and reliable internet access.;  Strong organizational, time management, and interpersonal skills.; Ability to work independently and collaboratively as part of a professional team.;
This position is great for those who are just starting out or for those who have been out of the workforce for a long time. Great benefits!

Member Enrollment Support (REMOTE- California ONLY)
Company: A-Line Staffing Solutions
A-Line Staffing looking to hire 20+ Customer Service Representatives to work for a brokerage and advisory firm based in San Diego.
Link: https://www.ziprecruiter.com/candidate/suggested-jobs?quiz_id=ad6fa65f&listing_key=y2sVaOQVuF-cQ2vflHC-8g&show_rdb_optin_modal=1
Benefits: $17 per hour; 401K, Dental, Life, Medical, Vision
Job Responsibilities: Take inbound calls from employees of large corporations and assist them with enrollment into a healthcare or pension plan.; Start out on one client, and with time you will be cross-trained to aid on multiple clients. trained to aid multiple clients..; Spend your day either on the phone or aiding through webchat conversations and email.; Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message.; Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls.; Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements.
This position does not pay much, but has good benefits and provides good training.



Job Posts 8/14/2023

Customer Service Hospitality Concierge (Remote)
Company: Dry Farm Wines (DFW)
Link:https://www.ziprecruiter.com/jobs/dry-farm-wines-dcd65653/customer-service-hospitality-concierge-remote-f142b5bb?lvk=5cetcX-jj0-EQSc4MwscIQ.–MvxgBoH1J&tsid=160000684
This is a job posting for wine enthusiasts! DFW has the highest quality Natural Wines from small family growers worldwide. Every wine meets strict criteria, including organic farming practices, lower alcohol levels, no sugar, and a delicious taste.
Benefits: 4-day work week.; Unlimited pure Natural Wine.; Generous 401k, Profit Sharing, and Defined Benefit plans available.; Paid gym stipend.; Team meals and parties, paid for by the company.; Opportunity for advancement.; Generous vacation and PTO days.
Duties: You’ll solve any issues that arise for customers.; you’ll always prioritize phone calls.; You’ll manage customer inquiries via the phone.; You’ll ensure every customer feels heard by getting them a quick response to any questions they have.; Caring and empathy for customers is a must.; You’ll keep the rest of the team informed about the general mood and feedback from customers.;
Required Skillset: You must have at least 2 years of experience in a customer-facing position.; You have wine knowledge. You are able to speak about wine extensively.; You have an unquenchable thirst for learning.;

Company Values: Admiration – We admire and respect each other.; Excellence – We have an internal drive for excellence in all things.; Innovation – We are always adapting and pushing the envelope.; Group Flow – We love creating together and we trust each other.; Self-Directed Responsibility – We get things done with energy, cleverness, and without requiring much oversight.
For these job posts, I try to post jobs for companies where I would like to work.

Member Services Representative I/Job Req 587498501
Company: Alameda Alliance for Health
Link: https://secure4.saashr.com/ta/6167909.careers?ShowJob=587498501
Essential Functions of the Job: Contacts: Receive, manage, and document telephone calls, emails, and other sources of contacts from members, potential members, and providers, and explain health plan benefits and plan rules. Describe the types of services the Alliance offers to the Member within the managed care system. Provide clarification about issues regarding patient and physician rights and how the plan operates.; Member communications: Create and/or mail appropriate member materials and communications as needed.; perform ongoing data entry which assists in the maintenance of the Member Services department database tools.
Skillset Required: Minimum one year of direct customer service Call center experience and managed care experience a plus.
This is a very intensive customer service position. If you enjoy a hectic work environment, then this is for you.
Event Strategy Coordinator (Remote)
Company: FocusKPI Inc.
Link: https://www.glassdoor.com/Job/california-help-desk-entry-level-remote-jobs-SRCH_IL.0,10_IS2280_KO11,39.htm
Responsibilities: Update service desk tickets and supporting pages for all incoming event requests.; Employ note-taking principles and serve as the strategy team’s ultimate information collector.; Proofread and provide suggestions for improving various strategy documents including program strategies, post-event reports, and award submissions.; Assist with strategy contracts and SOW agreements as needed.
This position appears to function as the information hub for the organization.


Job Postings 08/10/2023

This is an excellent organization for which to work. I would apply for this position if I were not taking my career in a totally different direction. I have done legal work with them before and this is a great organization.

Customer Service/Office Coordinator
Company: U.S. Legal Support
Link: https://www.ziprecruiter.com/jobs/u-s-legal-support-d3a20a50/customer-service-office-coordinator-3825e37d?lvk=AtxBnkTgYRi2xU6Pt4VTkA.–N1STwACyc&tsid=160000684
U.S. Legal Support is looking for an Office Coordinator with customer service skills to greet and assist in-office clients.
Essential Job Functions of an Office Coordinator: Setting up conference rooms.; Restock beverages and snacks in common areas and conference rooms.; Set up videoconference equipment (entering meeting ID and password to log into remote proceedings, etc); Maintain the office(s) and contact facilities/management for facilities maintenance and ordering supplies.; Print and/or photocopy exhibits and documents.; Respond to customer email and phone inquiries promptly and address questions from start to finish.; Act as a liaison with other Operations departments to obtain the necessary information to respond to customer inquiries or resolve customer issues.
Please consider applying even If you don’t meet EVERY requirement, as we are willing to train and coach the right person to be successful in this opportunity. What we Offer:
Family and Pet-Friendly benefits including Medical, Dental, Vision, LifeLock, and other perks; Paid Time Off (PTO).

This is another great company for which to work. They really treat you as adults and attempt to keep a work-life balance. Comprehensive training is a big deal. This job has side hustle potential as well as main gig potential. They’re FLEXIBLE!

Customer Service Sales Representative | Remote & Flexible
Company: Cornerstone Protection Group
Link:https://www.ziprecruiter.com/jobs/cornerstone-protection-group-d9f73df8/customer-service-sales-representative-remote-flexible-86111b8f?lvk=u5PDLs70tHee8QiAVDCW8Q.–N1W2Aogv3&tsid=160000684
This position has great potential because all you really need is a desire to learn and grow.
Intangible Benefits: Get connected with our inbound lead system.; Enjoy a flexible and remote schedule.; Our comprehensive 1-on-1 and virtual weekly training.; Great leadership and opportunity.
DO YOU: Have a friendly and positive personality? The ability to use the Internet? Good communication and selling skills? Feel at ease making calls and meeting clients? If yes, seems like a possible good fit.

Remote Customer Service Representative
Company: Brown & Brown Insurance · United States (Remote)
Link: https://bbinsurance.wd1.myworkdayjobs.com/en-US/Careers/job/Orange-CA-USA/Customer-Service-Representative—Remote-Available_R23_0000002533?source=Linkedin
Customer Service Representative-Call Center Remote is part of the first response team for inbound customer phone calls.
Essential Duties: Support incoming calls, emails, and online chats from customers.; Handle basic coverage questions, and assist with enrollment, premium inquiries, and cancellation requests.; Respond to questions and requests from clients/customers/agents quickly and accurately.; Occasional outbound call campaigns.; Retrieving and responding to voicemails and emails.; Record details of all customer interactions including requests, inquiries, comments, and complaints, and then record details of actions taken. Must be able to listen attentively and MULTI-TASK.
*****Must become a licensed Property & Casualty Insurance Agent within 90 days of hire* including passing the state of California’s extensive background investigation and completing the mandatory 52 hours of licensing education.
This is a good entry-level customer service position with lots of room for growth.




What I Did Today
I reviewed with Carrie some of the research I’ve worked on. I completed 3 job postings 2 of which I am considering for possible side gigs.

Job Postings 8/9/2023

Data Aide 1 – Remote – Fulltime
Company: Stanford University
Link: https://careersearch.stanford.edu/jobs/data-aide-1-22571?src=JB-10064
Responsibilities: As a Data Aide in the Department of Pathology at Stanford University, you will perform functions and activities to support the clinical research team. These duties include: Accurately entering information into a computer system or database.; Maintain computerized and manual logs and files in accordance with established procedures.; Recognize, question, and detect anomalies from distinguishable data patterns on charts or other forms of media; record information into a database.; Perform audits of own work or that of others to ensure conformance with established procedures.; May convert data from one electronic system to another.; Perform clerical work such as word processing, maintaining office records, filing, and answering phones.;  Other duties may also be assigned.
Preferred Skillset: MS Office – Excel experience

Customer Service Representative
Company: King Courier
Link: https://www.kingcourier.com/jobs/
Duties: Answering customer phone calls and booking orders.; Communicating with dispatchers to resolve delivery issues.; Light filing, copying, and data entry.; Using multiple computer systems to enter and process delivery orders.; Calming stressed/harried/impatient customers looking for their stuff.
Desired Skillset: Customer Service

Customer Support Specialist – Remote (Flexible Schedule)
Company: Twist Bioscience
Link: https://www.indeed.com/jobs?q=customer+service+representative+remote&l=oakland%2C+ca&vjk=85c3358aea272cdc
Desired Skills/Education: Google Suite; Master’s degree; Bachelor’s degree

Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.
Duties: Respond to and resolve product, service, and order inquiries and problems via email, chat, and phone by.; dentifying the cause of the problem; collaborating with other stakeholders to develop a solution; presenting the solution to the customer; and following up to ensure the customer is completely satisfied.; Perform product order intake across product lines (e.g. SynBio, library, NGS TE, mini pools, etc.) by working with customers to obtain the necessary information or format to get orders into production.; Onboard custom vectors by obtaining and verifying the necessary information from the customer and then designing an appropriate strategy for successful synthesis.; Provide information and guidance to help customers: decide which product to buy: navigate and use our ecommerce website; and understand the status of their order.




Job Listings 8/7/2023

Administration Assistant – Remote
Company: Tetrate
Link: https://tetrate.io/careers/
Responsibilities: Provide administrative support to our leadership team including calendar management, communication management, travel arrangements, and social events.; Serve as the primary liaison between the leadership team and their respective clients.; Ability to be resourceful when suggesting appropriate solutions, often anticipating needs before they arise.; Track action items and logistics to ensure the smooth execution of various ongoing tasks.; Serve as a project coordinator on ad-hoc projects and provide project support where needed.; Assist with event and travel planning for various company events (i.e. conferences, internal company events, travel coordination, etc.) 
Required Qualifications: 5+ years of experience in administrative assistance and project coordination, preferably in a growth-stage startup.
Preferred Qualifications: Fundamentals-based problem-solving skills; Drive decision by function, first principles-based mindset. We are not “title” driven and we value results over process.; Demonstrate bias-to-action and avoid analysis paralysis; Drive action to the finish line with high quality and on time.; You are ego-less when searching for the best ideas; You contribute effectively outside of your specialty; You think about solving problems from the standpoint of the best outcome for the team.; Values autonomy and results over process.

Customer Service Representative – Remote
Link: https://jobs.cvshealth.com/job/18798068/customer-service-representative/
Responsibilities: Answer questions and resolve issues with individualized customer service based on phone calls from members and providers.; Utilize multiple applications and available resources to ensure prompt member and provider satisfaction.; Document and track contacts with members, providers, or any additional callers.; Complete outbound calls to members or providers to provide education and/or assist with escalations.; Be empathetic and compassionate. Build a trusting relationship with our members by engaging and providing education to support them in managing their health and guiding them along a clear path to care.; Provide end-to-end accountability for the member or provider by anticipating needs and providing information to answer the unasked questions, e.g., additional plan details, benefit plan details, member self-service tools, etc.; Guide the member through their plan benefits, policy, anAnnual Enrollment d procedures as well as having knowledge of resources to comply with any regulatory guidelines.
Required Qualifications: Ability to handle calls efficiently in a high-paced call center environment.; Strong verbal and written communication skills.; Must be focused, detail-oriented, and quality driven.; Strong critical thinking skills.; Supports individual, team, and business goals and initiatives.; Must demonstrate member-centric customer service and the drive to be fully our members’ champion by managing each call for first-call resolution.

Annual Enrollment Customer Service Representative – Remote
Link: https://jobs.jobvite.com/empyrean-benefit-solutions/job/omfQnfwy?__jvst=Job%20Board&__jvsd=LinkedIn
Responsibilities: Answers questions and resolves issues based on phone calls, emails, and internet inquiries from members, clients, and others while maintaining consistent quality.; Research and respond to enrollment issues.; Provide problem resolution by effectively communicating with other departments, product vendors, and the participant or client.; Receive, distribute, and/or own tasks including resolution and appropriate customer support.; Effectively document and track contacts with participants, clients, and vendors.; Ensure all interactions with customers (both internal and external) are professional and courteous.; Escalate appropriate referrals, complaints, grievances, and appeals according to client requirements.; Educate participants, clients, and others on self-service options.; Assist in the preparation of daily, weekly or monthly reports.; Update member data including dependents, change of addresses, etc., ensuring data integrity.; Completes tasks, generates letters, and files associated paperwork; Effectively interact with all team members for the purpose of resolving participants’ or clients’ needs.; Special projects and other duties as assigned.; Must be available to work an 8-hour shift anytime between 7:00 am – 7:00 pm, Monday through Friday. We will not be able to work around school schedules.