This was a cool day. We went on a ‘field trip’ although just within the Ed Roberts Campus. Alex toured us to the Minimum Point of Entry (MPOE), Main Distribution Frame (MDF) and the Intermediate Distribution Frame (IDF) that serves the networks of the different organizations located in the campus. It was really quite an …
Monthly Archives: January 2019
Understanding the boot process can be helpful
https://arstechnica.com/information-technology/2019/01/8-months-after-its-discovery-unkillable-lojax-rootkit-campaign-remains-active/
What I did Today
Today we were again teamed with the PRO class and took turns in making and answering calls. We learned how to take messages and taking notes , putting a call on HOLD, transferring a call directly and transferring a call with confirmation. It looks simple but it is easy to make mistakes. Practice makes perfect. …
What I did Today
Today we learned to apply customer service skills. The first exercise simulated answering customer calls and to learn to use the telephone hold buttons. We took turns in being either the customer or call center agent. We also watched the Customer Service Counts video showing different scenarios that one might encounter in dealing with customers. …
What I Learned Today
I have a new way of looking at a router thanks to Alex. I understand the concept of public and private ips but I always looked at it as network facing and internet facing. Viewing them as separate halves I think is more fitting like 2 sides of a coin. It tends to remind you …
What I did Today
Although I created bootable pen drives before this was the first time I knew about Easy2Boot. I was quite impressed with what it can do. One can run a lot of diagnosing tools, OS, utilities, etc. off a single USB (with a working menu nonetheless.) I downloaded the Easy2Boot tool and Ultimate Boot CD iso. …
What I did Today
The first hardware assignment is setting up a wireless router. I picked a Linksys WRT54G to work on. First, I had to reset the router. I found the reset procedure in the manufacturers site. An ethernet cable connected the router and the computer. Using the default user and password settings, I logged in the router …
What I did today
I taught the CTT class. 2 students listened to the class overview. The rest of the students worked on the hardware rest lab. It was interesting to see what sorts of problems ran into and how the overcome the problems. Seemed like people had fun. All-in-all a successful and fun day.