CTP Skill Center

Today, I was able to complete my core training portfolio and have it recorded. I definitely feel accomplished for the day. Happy Tuesday!

Today I reviewed the 3CX phone system…with some difficulties along the way!

Great day for me. We had some technical issues. That is what I am hear training for. Resolving technical issues. A first-hand process on how to collaborate to resolve an issue. Awesome.

Today with Jose’s help, I recorded my narration for the CTP student portfolio. It all went smoothly, we get it done in one take.

Today I finished the Email Etiquette Exercise from yesterday. I also went over the 3CX Phone app. I was able to accept multiple calls however I couldn’t call out. Mike had to help me figure out why I couldn’t call anyone on the app. Mike and Salvador figured it out.

Today I worked on recording the audio for this Thursday’s portfolio presentation. I was nervous but I got through it in only 3 takes. Now, I’m just worried about what to wear on Thursday – uh-oh.

Today in class we finish up our professional emails, then we practiced using 3CX to have our mock calls.

Today I finished up an assignment that I didn’t have time for yesterday, and then we did some basic phone practice. Despite a lot of technical problems (something you have to be ready for when working remotely), it was a good day and I learned some good stuff.

I learned about the 3Cx phone system and so far I have learned a few little idiosyncracies about the system such as I don’t have icons on my end because it is unlikely that I will be calling myself, but I have the receiver, hold, etc. icons for everyone else. Interesting. I also began work on my Accountability assignment.

Today in the program, we the first years set up our phone account on 3CX. Next, we corrected some formal and informal letters. Lastly, we composed some fictional Professional emails.

Today was exciting because we set up our 3CX accounts for the customer service phone scenarios. I also worked on proper etiquette for emails. I learned which language distinguishes a formal email from an informal email.

Worked on writing emails. beginning, middle, and end. Formal and informal. Great work.

Today, I was able to practice my e-mail etiquette. Great day of class.

Today I went over professional emails. I definitely realized the importance of formal and informal writing. I also took in alot of information from Jose and Mike about the importance of closing emails with your name, number, email and signature.

Today I worked on creating professional emails. It was a fun experience to place myself in the shoes of an employee and asking a coworker to try out a new Thai place for lunch.

Today we are working on formal email. There are 5 emails that needed correction from informal to formal sentences.

Today I learned how to use the online phone setup so that we can practice calls later this week, and then we did a deep dive into professional email communications. It’s good to be learning this stuff, I find clear guidelines very helpful!

Today I learned about volunteering and its benefits

Today in the Employment Service class we looked for volunteer opportunities that interest us. Then I worked on the about me section on my Linkedin. Lastly, we finished with some interview questions.

I worked on my LinkedIn profile today. I also did research on a possible volunteer opportunity with an Adult Literacy project in Berkeley. I have already contacted them to volunteer.