Today we went over the Independent Challenge from yesterday. I got 100%, although I had to go about 30 seconds over time to finish. For the rest of the session, we did MicroSIP phone practice scenarios, which is not my strength at all. I’ve always been really bad at role-playing activities like this. I was struggling and messing up the whole time. This is why phone-based customer service is not a good fit for me.
What I Did Today
Yesterday, we did the Independent Challenge and today we spent about the first hour reviewing the results. I felt pretty comfortable with the assignment and generally did pretty well. There were just a couple mistakes, either rushing through to the end or not paying attention to every word of instructions. I especially felt like I performed strongly on the MWF Spanish Grades and Attendance Sheets project.
Then, for most of the rest of today, we worked Sunshine Express scenarios over the MicroSIP phone system. I feel a little more confident with making blind or attended transfers. More practice will definitely help. And, it was definitely fun working through the scenarios with my classmates at CTP.
Then, for most of the rest of today, we worked Sunshine Express scenarios over the MicroSIP phone system. I feel a little more confident with making blind or attended transfers. More practice will definitely help. And, it was definitely fun working through the scenarios with my classmates at CTP.
What Today Held
Today was absolutely awesome. I felt great re-learning the sheets portion of the Independent Challenge V5 (thank you for all the information but sheets mean so much to me lol). The phone scenarios were also a blast. Lars and I ran some beautiful scripts in Stories 1-3. Michael and Antonio were showing me magic in transferring that I definitely need to learn a bit more about. Thank you, Jose, for the information as well as possibly planning some more transfer call learning in the next few days. Everybody is absolutely awesome and appreciated humans!!!
What I Did Today
September 22, 2026: Today’s class session was pretty fun! We went over the individual quizzes from yesterday and I found out that I was just missing the word “IF” for the function in the Google Sheets part. After the review, we did a little bit of role-playing with MicroSIP, which went pretty well. I just need to figure out where the Attended Transfer button is within my MicroSIP application.
What I did today
Today was more working together with the PRO people which was nice. I was a little late which was frustrating (2:02 versus 1:50) but I have to roll with the punches. Especially when tuesday pre class is my busiest day. But not make it a common thing.
We went over the test from yesterday and then did practice VOIP calls. I thought it wouldn’t be that difficult but I was wrong. Especially transferring…
But that’s why we practice. Hopefully over time we all improve.
What I did today
9 22 2026
Today we worked on typing for 15 mins. Then we spent the rest of the day doing scenarios using the microsip phones, calling and role-playing different scenarios. The transfers were still kind of hard to do successfully, but overall today was a good day.
Office Operations Assistant _ FT _ onsite (San Francisco)
https://www.idealist.org/en/nonprofit-job/0c117fb8ab6d471293ee590580ff10b9-office-operations-assistant-wildlife-conservation-network-san-francisco
The Office Operations Coordinator is an entry-level, full-time, in-office generalist role at Wildlife Conservation Network (WCN), reporting directly to the CFO. This position acts as the organization’s operational backbone by managing physical facilities, front-desk reception, IT vendor coordination, and crucial finance-support tasks like check deposits and credit card reconciliation. Candidates must be fluent in English, authorized to work in the U.S., capable of handling frequent interruptions in a fast-paced environment, and deeply aligned with WCN’s mission of wildlife conservation.
Customer Support Specialist – FT- Remote
https://weworkremotely.com/remote-jobs/assignr-llc-customer-support-specialist-2
Respond to and handle tech support tickets, including resetting passwords, helping customers navigate and use the system, and scheduling/conducting short Zoom walk-throughs for more challenging support questions.
Develop the technical support knowledge base of our software platform, including writing help documents and creating how-to video tutorials.
Answer incoming customer phone calls to listen to and resolve issues, answer questions, and capture feedback for how Assignr can improve the user experience.
Troubleshoot technical issues within the system and solve problems as they arise.
SaaS Client Success Manager _ Remote _ FT
https://weworkremotely.com/remote-jobs/iti-digital-saas-client-success-manager
Sales-to-CS Handoff & CRM Stewardship
New Client Onboarding Ownership
Subscription Engagement & Product Adoption Strategy & Support
Client Health Monitoring & Risk Management
Renewal Management
Team Collaboration, Coaching & Continuous Improvement
Contract-to-hire 1099, with a 90-day evaluation period
Fully remote — US Eastern Time Zone (8 AM – 5 PM ET)
What Today Held
Today was a lot for me. I am excited to finish my Pro course this week, though I am a bit anxious. Partially feeling a bit farther behind in my thoughts, almost as if I am missing some type of understanding, I just have trouble figuring exactly what that is. I was excited for the Independent Challenge as it usually goes well. I was zooming through until the Sheets option. Reaching the end of my blog post I think I know where I don’t feel completely confident! Anything related to math is where I struggle the most. I looked up how to count the Ps and As but google sheets taught me =LEN which was only making it more difficult for me. I kept trying to find the function but only found out in dropping pencils because I didn’t ask the question! Ohhhhh Tiye Tiye Tiye. Another time learning the lessons. I need to focus on the sheets and functions a bit more. Happy day with a little anxiety, sad and proud for grad day so quickly!