Wellp,
I missed a very important portion of class today calling each other on the phones and transferring/ conference calling each other. I do feel alright as I was able to get a bit of practice in yesterday as some of us were getting to set up their phone number accounts, so to be completely honest I don’t feel as terrible. Now, the written customer service answers are fun and give me perspective on how to be ready to answer messages with ease. I am also training myself not to ramble on and over explain in these (and all) situations. Thank you all for your aid.
OH! Also, thank you Jasper for reminding of the dangers of putting my verification information online. The hacking is something I tend to forget and pass over!
Started the day by clocking in with Homebase. I did some typing for the first 15 minutes of class. After that, I worked with Jose on fixing my Core Training Portfolio and then recorded the presentation. After that, I watched a video on customer service and then did a customer service response. I would say today was a fun and easy day. I am ready to do my “What did I do today” post then clock out of Homebase
We started PRO training today with typing practice and I set a new personal record at 85 WPM and 98% accuracy. It’s fun to be able to challenge myself to get better and expect results to improve over time.
Next, we were left with anticipation on yesterday’s Independent Challenge V2. I expected that we would review the results today, but that will be leftover for tomorrow.
Instead, we worked on MicroSIP for about an hour. I worked in groups with Elizabeth and Lars. I was able to complete the Attended transfer and the scripts for scenarios 1-4. I’m still unsure about how to manage multiple lines for the transfer and it may have just been luck that I was able to connect my teammates on the transfer call.
Finally, we watched a video on Customer service phone call scenarios, and worked on a google doc writing responses to customer complaints at BerkMart. Even though BerkMart isn’t technically real, the complaints sounded like everyday problems. Working on the language part without being stressed about customers was a helpful exercise.
Today we practiced more MicroSIP phone drills. The first part went very smoothly, but the second part (with groups of three) was not so successful. We tried following the instructions, but the app did all kinds of unexpected things. We will troubleshoot this tomorrow. I also worked on the Written Customer Service Responses assignment.
8 25 2026
Today we worked with the Microslips app and role-played as an employee and a customer in three different scenarios. After that, we worked on customer service responses after watching an informative video on customer service. It was also interesting to learn how to put a hold on the conversation and transfer the call. Overall, I say it was a good time in class today.
Today we did the micro sip Berkmart calls today. It was fun even though there were technical difficulties. Then I did my portfolio recording. Which was also fun but also pretty draining because of my speech impediment.
Today we worked on the phones and answered them as Berkmart employees. It started with a short presentation on how they work. Then we got to do scenarios, each of us taking on different roles: customer, employee, and manager. There were a few hiccups with the phones, but we got it done. After we watched this video on customer service and what it takes to have good customer service. The final thing was that we did an assignment on answering customer service questions for Berkmart. We had to figure out how to professionally address issues and feedback that came into our email.
August 25, 2026: Today, I did a 3-minute typing test, practiced communicating with MicroSIP, watched a video about customer service and communication while on the phone, and started to work on the written customer responses document. I could barely think of what to type for my responses, but perhaps I’ll have better luck tomorrow after brainstorming some ideas.
Started the day by clocking in with Homebase. Then it was time to set up VOIP.ms, which I have to use since I am using a Mac, and I can only use the app on my iPhone, and mine was not working at all, which is a bummer. After that, it was Independent Challenge time, for which I did the first part and the second part and didn’t finish the third part. I felt today was relaxing and mostly independent challenges for the rest of the class time, which made the time go by faster. I am ready to end the day by doing my “What did I do today” post and then clock out of Homebase.
After I submitted my Percipio Skillsoft (on PMBOK 8, the newest documentation for Project Management Professionals), I logged into Homebase and started typing. Today we were in a combined session with CTT and also crossed paths with PRO graduates who moved up to SJS. For the first little bit of class after typing practice, we experimented with MicroSIP. I made a few calls and tried to transfer a call (which I completed successfully) and tried to make a conference call (which I failed somewhat miserably).
For the rest of class, we had to work on an Independent Challenge, which covered formatting basics on Google Docs and another hourly income-related spreadsheet. The Google Sheets was the hardest part of the challenge, getting the formatting to match exactly. Especially after adding the borders to the cells universally, I could not figure out how to remove some of the horizontal borders to match the example spreadsheet. Nevertheless, working on the Sum and other arithmetic functions was pretty straightforward and I feel confident I was able to complete most, if not all of the questions.