Today, I posted three more jobs, and I also recorded a short clip for the CTP promo video. I think I look a little goofy and dorky, but that’s ok. I just never like watching myself, tbh.
[Full-Time, On-Site in Novato] Call Center Scheduler, MarinHealth
Full-time, in-person healthcare patient services position at a regional hospital network office in Novato
Pay: Ranging from $22.50 to $31.50/hr
Benefits: None listed
Duties
Greet patients by phone and respond promptly; Provide exceptional customer service; Courteous, helpful, accurate and proactive communication and problem-solving for patients; Schedule appointments; Interpret and apply relevant insurance information; Decision-making and problem-solving; Use EMR/EHR; Use scanners, copiers, and other office equipment; Use office software
Physical demands
None listed or apparent; Typical call center work environment and duties
Qualifications
Education: HS diploma, Post-secondary preferred
Related Work Experience: None required, but some experience preferred
License or Certification: None
Other Qualifications: Experience with heavy phone volume, scheduling, verifying insurance eligibility, preparing medical records preferred; Previous customer service experience preferred; Electronic medical records experience preferred; Basic computer/keyboard knowledge; One year of experience providing customer service either via phone or in person focused on patient care experience preferred; Ability to type 60 wpm; Proficiency in typing, filing and aptitude to learn office software; Good verbal and writing skills and a strong sense of organization; Team oriented with a strong belief in customer service; Ability to interpret and apply relevant insurance information when scheduling appointments; Knowledge of proper telephone etiquette; Ability to exercise initiative decision-making and problem solving; Ability to manage multiple tasks in a busy clinical environment; Ability to prioritize tasks and manage time efficiently; Strong organization and verbal communication skills
What I did today
Today I finished up the Event Project. It was fun to take the raw data and use formulas and charts to create quantified data on other sheets. Like using the =filter and =choosecols formulas to create a new spreadsheet with just attendee’s names, their airport, and preferred flight time. And if there’s any changes done to the raw data the formula allows the filtered data to dynamically adjust to match.
And then using the graphs I created in the email was nice because I’m sure a supervisor would appreciate getting visualized data instead of just everything conveyed through text.
What Today Held
I had a wonderful time at work today… Do I say that too often? Oh well, I enjoy this work environment!
Today I began with typing, which improved slightly. I need more time to improve my muscle memory and increase my speed/ accuracy to 100%. I also worked on job postings and found a few awesome posts. I am also trying to research more jobs coming out of Emeryville because I remember the Predictability Pay standing. I’ll describe it tomorrow, but it made me feel like my time was also respected by the business. I believe this applies mostly to retail and fast-food jobs but is still helpful in ensuring employee time is respected and valued.
I was also able to participate in the video we are making for Karma Cinema from the New Parkway Theater (another past position), and I am very excited for our participation.
I finished my day off by sending the last few available outreach emails.
See y’all soon in SJS!
[Full-Time, Hybrid in San Francisco] Technology Coordinator, FieldGuide IT
https://jobs.dover.com/fieldguide-it/16b119a5-3266-431f-9e12-0311a1f5a5f0
Full-time, hybrid IT and HR/employee services position (mostly on-site with flexible office hours, about 25% remote) at an IT services company in San Francisco (requires travel around the Bay Area for on-site service visits as needed)
Pay: $75,000 – $90,000/yr
Benefits: 4% company 401(k) contribution; Fully paid health insurance; 90% paid vision and dental; Flexible PTO and a flexible schedule, including the option to work from home roughly 25% of the time; Career growth opportunities; Annual bonus; quipment/gear stipends; Hands-on training with an equitable ramp-up period; Team outings, lunches, snacks, and plenty of support and face time from leadership; A kick-ass office [yes, the job listing is worded like that]
Duties
Onboard new hires (Create their accounts, Provision their devices, Provide technical preparation and in-person first-day orientations); Offboard departing employees (Remove access at the right time, Secure company data, Reset and return devices to inventory for reuse); Manage device inventory (Keep client devices organized, Wipe devices when needed, Install software, Maintain records); Manage access (Provision and deprovision access, Verify that the right person is getting the right level of access); Build better processes (Create, refine, and document on/off/crossboarding procedures); Security (View every request through a security lens, Help with SOC2 compliance); Deliver services to users and stakeholders through effective communication and ticketing; Provide on-site support across the San Francisco Bay Area (On a scheduled and ad-hoc basis, visit client offices throughout the Bay Area in person)
Physical demands
None listed or apparent, but the job does require some travel
Qualifications
Education: None
Related Work Experience: None
License or Certification: None
Other Qualifications: Outstanding written and verbal communication skills; Outstanding people skills with a reassuring and patient manner; Ability to juggle many competing timelines simultaneously; Dependability; Punctuality; Urgency; Attention to detail; Resourcefulness and Adaptability in fast-changing work environments
[Full-Time, On-Site in San Francisco] IT Help Desk Engineer, boxIT
https://www.indeed.com/viewjob?jk=3c3b07aafccfc79e
Full-time, in-person IT support position at an IT services company located in the Presidio of SF (requires travel by car to client sites around the Bay Area as needed)
Pay: $25-$35/hr
Benefits: Medical, Dental, and Vision; 401K; Stipend for weekly lunch; Free snacks at the Presidio office; Unlimited Permissive PTO; Additional incentive for successful completion of on-call week
Duties
Provide technical support; Diagnose and resolve issues across a wide range of technologies; Communicate clearly with users and teammates; Document issues and resolutions; Adapt to different client environments and take ownership of assigned work; Travel to client sites as needed to provide support; Participate in a one-week on-call rotation approximately every 6-8 weeks
Physical demands
Requires driving a car for service visits at client sites; Typical IT duties focused on software with minimal physical demands
Qualifications
Education: None
Related Work Experience: No amount of experience specified (entry-level)
License or Certification: Valid CA Driver’s License
Other Qualifications/Requirements: Experience supporting Windows 10/11; Experience supporting Apple macOS; Familiarity with Windows Server 2016/2019/2022 and Active Directory; Familiarity with Cloud resources (Google Drive, SharePoint, OneDrive); Familiarity with Microsoft 365 and Google Workspace (G Suite); Familiarity with ‘smart’ devices such as phones, tablets, etc.; Familiarity with automation and scripting such as PowerShell, Bash, or Python (bonus); Knowledge of common office communication applications such as Slack or Microsoft Teams (bonus); Exposure to IT ticketing system (ConnectWise Manage/PSA an extra plus)
FT- Customer Service and Operations Representative- San Leandro
Company: R&S Automation, Inc.
About: Customer service and multitasking. KPI’s are shown in the link below. The company offers competitive salaries and benefits, including opportunities for professional development and growth within.
Requirements: Team player, customer service skills, multitasking, detail-oriented. Experience in Acumatica and other ERP software experiences is a plus.
Link: SimplyHired.
FT- Customer Service Specialist- Oakland
Found the same position in Walnut Creek as part-time.
Company: Sherwin-Williams
About: Work with wholesale and retail customers, answering questions and finding helpful solutions. Provide excellent customer service and meet sales goals.
Requirements: No sponsorship needed from Sherwin-Williams; ensure you have an unrestricted driver’s license; flexibility in scheduling; frequently having to carry 50 lbs (occasionally up to 70 lbs) with or without reasonable accommodation.
USPS Hosting Job Fairs!
Company: U.S. Postal Service
About: USPS is focused on building stable and empowered workforces. They need Mail Processing, Delivery, Transportation, and Maintenance positions. Check out the link below for more information about the positions!
Requirements: 18 or older; pass drug screening and a criminal background investigation. Some positions require exams and a valid driver’s license with a clean two-year driving history. Citizenship or permanent resident status is required.
Link: General Information Page. This page includes a downloadable spreadsheet for Job Fair locations!
PT- Customer Service Specialist- Walnut Creek
Company: Sherwin-Williams
About: Work with wholesale and retail customers, answering questions and finding helpful solutions. Provide excellent customer service and meet sales goals.
Requirements: No sponsorship needed; ensure you have an unrestricted driver’s license; flexibility in scheduling; frequently having to carry 50 lbs (occasionally up to 70 lbs) with or without reasonable accommodation.
Link: SimplyHired. | Sherwin-Williams