What I Did Today

I had an enjoyable day. We worked on a mock store clerk for BerkMart taking orders by phone. At first, I was taking too too long setting up my instructions and grocery page. Once in place, it was exactly the same as calling TV shopping networks, but in reverse. This time, I’m the CSR. It was fun and since that may be one my future job interests, I got some practice on doing it. We had a light day and were allowed to do other projects of interest or selected by the instructors.

Veronica Tyiska

What I Did Today

We were practicing our customer service skills today. By practicing being a cashier and a
customer at BerkMart we expanded our customer service skills. While you are practicing, you can gain new skills and refresh your knowledge.

What I did Today!

Today was very interesting conceptually, I created a nested LAN using VirtualBox and pfSense. it was somewhat frustrating that I could not get my Debian VM to connect as expected, however that afforded a good opportunity to do some Linux troubleshooting.

What I Did Today

I practiced taking a customer’s order for BerkMart. We role played getting all the items they wanted and processing the order. I did 3 accountabilities because we hadn’t seen the website yet when I did the first one, so I didnt know it was already on there. My second one was practical. But then Mike said it didn’t have to be practical so I did a 3rd for fun! I also researched Blue Shield for tomorrows mock interview.

What I did today

Today I added more entries to the Job Postings List. I applied for two jobs. I began more work/struggling with the Trailhead Salesforce tutorial. I am not sure why this is hard for me to grasp. The terminology is not very familiar to me. I’m struggling to the point that I have asked my grandsons to come over and help me out. Pizza and drinks are hard currency with teenage computer geeks.

Job Postings 2/21/24

Customer Access Assistant – Healthcare Call Center
Company: Ryzen Solutions

LINK: https://www.indeed.com/jobs?q=work+from+home+equipment+provided&l=Oakland%2C+CA&vjk=bcbabf4dd2e422ff
This contract position offers a competitive salary and benefits. Candidate must have Patient Experience- Friendly, Articulate, and communicate effectively. Candidates must be willing to be coached, and trained and can grow into future agent and associate roles at various roles at Call Center.

Remote Customer Service Agent
Company: DialGurus

LINK: https://www.indeed.com/jobs?q=work+from+home&l=Oakland%2C+CA&from=searchOnHP&vjk=3faad30d199c78ec
This full-time/part-time/contract position offers a competitive salary and minimal benefits. The biggest benefit is NO EXPERIENCE REQUIRED. Candidate must maintain accurate and detailed customer records in the company database; Communicate effectively with customers, ensuring clear and concise information is provided; Make outbound calls to follow up with customers or provide additional information; Strong sales skills and the ability to upsell products or services; Must be able to work well in a team environment and collaborate with colleagues.

Customer Experience Associate REMOTE
Company: Apartment List

LINK: https://www.indeed.com/jobs?q=work+from+home+chat+agent&l=Oakland%2C+CA&start=10&vjk=f3b8f9ac878748b7
This full-time remote position offers a competitive salary and benefits. Candidate must manage and respond to renter feedback across all platforms: email, social media, online reviews, web forums, and more. Candidate must resolve complaints reported to third-party compliance sites (e.g., the BBB) and work directly with our leg. identify process inefficiencies and implement improvements to ensure scalability and documentation of all new and existing Customer Experience processes. Candidate must have excellent communication and collaboration skills, proactively initiating projects with cross-functional stakeholders.

Customer Service Representative

Capgemini, has a listing for a full-time, remote, entry-level position for a customer service representative. Pay starts at $13.50/hr.

About Capgemini

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital, and platforms. Capgemini is driven by the conviction that the business value of technology comes from and through people.


Requirements:

  • Prior call center experience preferably with a multi-screen setup for easier navigation of multiple applications
  • Availability for remote workspace audits (via webcam or phonecam) Inspection time less than 5 min
  • Highspeed and reliable Internet connection
  • Quiet and focused work environment

This job was reposted one week ago. If interested you can click the link above to find out more or to apply, click the LINK here.

Group Services Agent – Seasonal 

The Job NetworkAlcatraz Cruises, has an opening for an on-site, full-time, entry-level, group services agent. Pay starts at $20.50/hr.

About the job

Do you share Alcatraz Cruises’ passion for providing amazing experiences? If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you. As we say at Hornblower, why work when you can cruise?

The agent will work in the office processing group reservations, answering group phone lines and emails, as well as conducting safety orientations for all youth groups. This position also involves assisting the ticket booth with the selling and scanning of tickets, and boarding and off-loading of guests, as needed. This person will also troubleshoot ticket issues, and assist groups who arrive at Pier 33 Alcatraz Landing without reservations.

I posted this job a few weeks ago and it seemed like a good job for the right person. The job has been reposted today and I thought I would re-post it just in case.

To apply and get a better understanding of this opening, click the LINK here.

What I Did Today

I learned how to use BerkMart WordPress and how to create my WordPress Bio. While I was navigating WordPress, I found the photo icon and many other options were hidden behind a plus symbol. We also learned how to schedule an email. You can schedule an email for later that day, a few days later, or even several months away.

What I Did Today

Today I learned how to do a wordpress page pretending to be a BerkMart employee. It was pretty fun. I found a picture of a woman in front of produce since I am the ‘produce manager’. I also did my accountability homework and scheduled it for sending on Thursday. And with the rest of my time I started a skillsoft course and am about 2/3s done with it.

What I Did Today

Today I kept busy posting job listings. mostly remote, entry-level, and full-time positions. I sent off three requests for donations to the graduation project. I was able to get some typing practice in as well. I am still working on getting my work day pass word so that I will be able to record my working hours.

Customer Service Advocate I

Centene Corporation, has an opening for a remote full-time, customer service advocate 1. Pay starts at $15.39/hr – $22.11/hr.

About the job

You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose Serves as the first-line advocate who focuses on resolving inquiries, issues, or concerns for members and/or providers. Leverages various communication channels to provide members and/or providers with timely, accurate, and personalized support on routine complaints.

Education/Experience Requires a High School diploma or GED. Entry-level position typically requiring little or no previous experience. Experience interacting and multitasking using multiple systems and programs simultaneously preferred.

If interested, the company information is available by clicking the link above, or to apply, click the LINK here.

Customer Service Representative 

Concentrix, Has an opening for a PART-TIME, remote, entry-level, customer service representative. No starting pay is listed.

As a remote Customer Service Representative – Part-Time, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation. 

  • 1+ years of customer service experience
  • A high school diploma or GED
  • A quiet, distraction-free environment to work from in your home
  • Strong computer navigation skills and PC knowledge
  • Proficiency in fast-paced multi-tasking
  • Eagerness to learn new technologies
  • A desktop or laptop to complete PC and internet testing
    • A working computer may be provided depending on the position offered but is not guaranteed (will be discussed further with a recruiter)
  • High-speed Internet (no wireless/hotspots or satellite) and a smartphone
  • Must reside in the United States or have a valid U.S. address for residence

If interested, click the link above for more info. about the company, or to apply, click the LINK here.

Contact Center Agent

Walker Advertising, has an opening for a full-time, remote, entry level, opening for a contact center agent. Starting pay is,$16.25/hr.

We are looking for an empathetic and communicative Contact Center Agent who can handle inquiries and connect consumers with legal services. This may include inbound/outbound calls, chat, and text.


Qualifications/Skills

  • Ability to ensure a high-quality experience for callers seeking legal services
  • Motivated, self-starter, with the ability to thrive in an incentive and goal-oriented environment.
  • Excellent customer service skills, including strong problem solving and negotiating skills, interpersonal, written, and oral communication skills.
  • Established home office with reliable internet and computer equipment (laptop/desktop and headset) for the initial training period
  • Ability to type at least 35 WPM
  • Customer orientation and ability to adapt/respond to different types of personalities
  • Ability to multitask, prioritize, and manage time effectively

If interested, find out more by clicking the link above, or to apply on Linkedin, Click the LINK here.