What Today Held 07.28.2026

Today was an alright day. I felt nauseous all day so I was in and out of the zoom video. I really appreciate my classmates for wishing me well.

I enjoyed Jose going over all of the independent work from yesterday; reviewing all of our tasks. It really opened my mind to different actions taken and making docs easier and easier. I also enjoyed setting up the phone on the computer (I hope my voicemail is awesome).

I had a bit of confusion in the end of my scenario but I’m almost sure I’m overthinking. Excited for mock interviews tomorrow, and feeling sad losing some classmates this week! Also, very excited for them to continue on and be able to dip back into the workforce with confidence.

What I did today

I started the day by typing, then we went over the assignment from yesterday. Because I had an issue with my computer, I wasn’t able to finish to my dismay. I did finish my accountability assignment. And lastly, recorded my Core Training Portfolio Project.

What did I do today

Started the day by clocking in with Homebase. We went over the Independent Challenge on Google Docs. Then I tried to record the voicemail, but the VoIP ms wasn’t working for me, so I couldn’t record the voicemail. After that, we did the customer service role-play, which was fun. Before class ends, I will do a “What did I do today?” post, and then after class ends, I will clock out of Homebase.

What I did today?

Today we discussed the Challenge we had yesterday. That was a great challenge. Jose, Mike, and Marc did an excellent challenge. There were a few questions that weren’t clear, but Jose went over them today. Next, we went over the POW! phone system exercises. I wasn’t able to complete this task, but I was able to go out into a breakroom and record my graduation portfolio. I had to record it twice, but the last one was much better. I’m getting nervous and excited for graduation at the same time. I know exciting things will come my way after. I’m looking forward to SJS next week. Next, I was able to do Customer Service Role-Play exercises. These exercises are always fun. In this one, we had bad/good employee scenarios. Lastly, we wrote our blogs.

TIL

Today I learned more about MicroSIP and I recorded an outgoing voice message on it. We also did some customer service role-plays. My own career track isn’t as much in customer service as the other students in the program, and I wanted to make sure they all got a chance to practice within the limited time we had, so I purposely stepped back from the role-plays.

What I Did Today

Tuesday I had a late start to being prepared for things. I had some medical appointments but returned home mostly unscathed in time for class.

The most interesting part of class was the Challenge answers and feedback from yesterday. Going through the test again was a fun, exciting way to refresh what was done. I still learned a bit going through it a second time, but I think I did excellent overall.

For the remaining time in class, we set up our Power of Wellness voicemail greeting on MicroSIP. It’s pretty cool having a phone on my computer, even though I will probably only use it for Power of Wellness. Or BerkMart.

At the end of class we worked on customer/employee role play scenarios. They required a lot of imagination to get through to illustrate the problems with bad employees.

What I did today…

Practiced typing; I did pretty well. Jose reviewed the Independent Challenge we had yesterday. I have to practice how to do a Google chip. I recorded my core training portfolio for Thursday. We all recorded an outgoing voicemail message for the POW Center. I dislike my voice!! Good practice. We finished the day by practicing customer service interactions, good employee vs bad employee. Tomorrow: mock interviews with Blue Shield.

What I did today, 7/28

Started the day by clocking into HomeBase. Then did some speed typing. Then we went over the assignment we did yesterday. Then we did our voicemail messages. Then we did some good and bad customer service role-plays, very funny at times. Keyva and I are a good pair for customer service role-plays. Then we closed out the day by doing our “What we did today” post and clocked out of HomeBase for the day.