CTP Skill Center

I learned that my Google Docs knowledge is good. I still need help with Google Sheets.

I had typing practice. Also, I worked on a Customer Service Exercise. I finished the day with a Google Independent Challenge V2. I got further along than before. Google Sheets is still the hardest challenge for me.

Today was a skills test on what you have learned in class with Google Workspace. The first two parts of the test were pretty easy to do. Part three was very detailed and tedious. I noticed I was everywhere. I kept missing detailed parts of the setup. It was fun even though I didn’t finish. I love a challenge!

Started the day by clocking into HomeBase. then did some typing for 3 minutes. then did a worksheet about Customer Service Responses. After that, we did an Independent Challenge. I got most of it done, but not all. Then I clocked out of HomeBase for the day.

Practiced typing. I wrote some professional responses as a Customer Service Representative for BerkMart. Did an Independent Challenge V2. I need more training and practice on Google Sheets.

Today I worked on the Customer Service Responses worksheet. Then, I worked on the Independent Challenge.

Today, I started by practicing touch typing to improve my speed and accuracy. After completing the practice, I recorded my score in the Zoom chat as instructed. Next, I worked on the written customer service response assignment. I focused on using a professional greeting, showing empathy, and following company policies in my responsesAfter that, I completed the Monthly Independent Challenge, which usually includes three parts. This helped me practice working independently and staying organized with my tasks.

I appreciated the review of networking and the break-out discussions which provided an opportunity to hear classmates answers to questions and to practice answering them. I was challenged by the new interview questions – especially the what is my favorite movie or book and why. I really enjoyed hearing my classmates answers and also to refining my own.

Today I started working on updating my resume. I enjoyed working on mock interview questions today. We also worked on questions for our job log that hadn’t been asked before.

Started the day by clocking into HomeBase for the day. Then there was a presentation. Then we did a bit of networking with our classmates. Then we worked on our Resume. Then we did more interview practice. Then did the CTT Self-Assessment survey and the ” What I did today” post. Then I clocked out of HomeBase for the day and weekend.