CTP Skill Center

I started the day by clocking in with Homebase. Then I talked about the tech article. Then I took a break. After the break, we practiced some customer service upset scenarios. Then I took another break and then continued. At the end of the day, I clocked out of Homebase and did the “What did I do today” post.

This week was all about customer service. We had online and one-on-one sessions about customer service. We did some very absurd scenarios that were a lot of fun! Customer service can be hard, especially if a person is really upset. You have to really remain calm with the customer and make sure that they are heard. Most of the time, all that a customer really wants is to have you understand.

Also, at the beginning of class, Mike spoke about our portfolio. I can’t believe that next week starts the last month of ProCTP class. Time flies by when you’re having fun!

We took the 3-min PRO Typing test, reviewed the independent challenge “count if formula” again, discussed the upcoming portfolio project due June 22, and practiced CSR responses in various escalating customer situations.

Here is what we covered during the week: Phone Systems and Customer Service

PRO Syllabus

Sunshine Express Month

1. Sunshine Express Introduction and Mastering Computer Usage
2. Professional Skills and Electives
3. Sunshine Express Point of Sales Training and Customer Service
4. Phone Systems and Customer Service

Had fun going over different Customer Service scenarios.

Talked about our mock interviews earlier this week.

Practiced different scenarios on MicroSip earlier this week.

Took a 3-minute typing test. PRO reviewed the portfolio assignment for next month. We met with CTT and role-played how to handle customers in various situations. Good day!

Today, my main responsibilities as an administrative associate are my daily task for the day to research and post job listings onto the CTP skill center website, and my main task for the day is to research general emails and contact information for foundations from a provided list and then send email messages to the applicable foundations. I logged more general emails and/or site links for provided foundations to be contacted and messaged around 6 foundations using the provided email template.

Started the day by talking about our tech articles. Then we started to do customer service role-plays, and that was a lot of fun. Then, to close out the day clocking out of HomeBase then doing the “What I did today” post.

We started by talking about our tech articles. It was interesting to find out about the sims card swap in phones. Not sure how that helps the hacker out, but everyone evil has their own things on what they need. We joined the Pro Customer class and did customer scenarios and played the roles of the customer and the employee. That was fun and helpful.