CTP Skill Center

Joshin Bruguera State Farm agency in San Francisco is hiring a part time Customer Service Representative. In this role you will create exceptional experiences for customers, resolve their questions and concerns, and work closely with other agency team members to anticipate what community members need. Applicants must be bilingual in Spanish. The agency seeks someone with excellent communication and people skills who is detail oriented, able to multitask, and dedicated to good service. Previous customer service experience is preferred but not required. Pay is $25.00 to $27.00 per hour. Benefits include license reimbursement, a 401(k), a performance bonus, paid time off, opportunities to advance, and training and development.

Jill Cash State Farm agency in Pleasanton is hiring a full time Customer Service Representative. In this role you will build relationships with customers and follow up with them, answer their questions, provide prompt and friendly service, and help them understand their insurance options. The agency seeks a detail oriented team member with a positive attitude, excellent communication and people skills, and a drive to meet sales goals. Previous customer service experience is preferred but not required. Pay is $50,000 to $70,000 per year. Benefits include a bonus, a flexible schedule, paid time off, opportunities to advance, and training and development.

Hormann Northwest Door in San Jose is hiring a full time Customer Service Representative 1. In this role you will answer inbound customer calls about order status, product information, account status and pricing, take sales calls and offer upsells, troubleshoot customer problems, and process orders in a fast paced environment. The role is a Monday to Friday day shift. One year of customer service experience is preferred but not required, and the company will train the right candidate. Pay is $23.00 to $28.00 per hour. Benefits include medical, dental and vision coverage, a 401(k), paid time off, and paid holidays.

JAM Services in Livermore is hiring a full time Customer Service Representative. In this role you will be the main point of contact for customers by phone, email and in person. You will coordinate orders and scheduling with internal teams, resolve customer questions and concerns, and build lasting customer relationships. The role suits an organized and clear communicator who thrives in a fast paced setting. At least one year of customer service experience is required. Pay is $20.00 to $22.00 per hour, with a Monday to Friday schedule.

Carlos Marron State Farm agency in Redwood City is hiring a full time Customer Service Representative. In this role you will greet customers by phone and in person, answer questions about insurance availability, eligibility, coverages, policy changes, transfers, claims and billing, and help with other customer needs. The agency seeks someone who is prompt, friendly and caring, with strong computer skills and the ability to multitask. No set number of years of experience is required. Pay is $27.00 per hour. Benefits include a 401(k), paid time off, and opportunities to advance.

Today, I posted a couple of jobs (which took way too long this time) and filled in more of the graduation outreach contact list.

First we started by researching Delta Dental, the insurance company that we will have mock interviews with next Thursday. I think I feel comfortable with my understanding of the company so far, so that will help me feel prepared. Next I worked on my interview questions some more. Some of my responses were a bit short, so I thought of new details I could add. Lastly, I watched the video of my interview from last week. I think I can improve on adding more to my answers, especially the “Where do you see yourself in 5 years” one. Lastly, we practiced some interview questions where I got a better idea of what I could add to my answers.

Today was just me and Angelica which was weird (I miss Lars and Antonio) but also nice because then we got a chance to have more personalized support.

First off we did some research on Delta Dental, the company that we’ll be mock interviewing with next Thursday. Then I worked on filling a few holes on my Interview Q&A.

Lastly, we did interview practice. We watched our recorded interviews from last week and while I hated to hear myself speak I felt like I got some good information: my posture and eye contact was good but I think I need to work on being more confidant, faster, and using less “uhs.” Then we did some interview questions as a group. Which gave me some great ideas. And it was great to see Angelica putting herself out there and trying. Just like me she still needs to polish and work on her answers but I feel like she has a good foundation. I’m looking forward to seeing how she improves in the coming weeks.