CTP Skill Center

Started the day by clocking in with Homebase. I did some typing for the first 15 minutes. Also, we talked a little bit about the Rose, Bud, Thorn, which is the end-of-the-month reflection that I already completed. We talked about the Independent Challenge that I did on Monday and saw the final result. Tomorrow is the final day for CTT, and I am excited that the 3-month course is finally over. I would say this week was okay because VOIP.ms was not working for me, so I didn’t get to do the BerkMart Phone Scripts practice, which is a bummer.

A wonderful week!

Specifically, today felt soothing learning the shortcuts to use filling out spreadsheets. Ohhh myyy goodness Jose! Thank you so much, you do not even know. I tend to spend a lot of time working on different projects and feel behind many times, but today’s sheets visit made me want to make hundreds of brand-new sheets filled with formulas (I held myself back). I do need to work on speeding up my timing for projects and other items. Not worrying too much on “perfection” and willing to receive feedback in areas I over worry about. Also, hoping I don’t move too slowly handling Rose, Bud and Thorn.

Today I finished the Written Customer Service Responses assignment. We also went over the Independent Challenge from Monday. Finally, I worked on my Rose, Bud, Thorn email, but I failed to finish before I had to start writing this post.

Tomorrow is Core celebration and so I will try to cover this week in review.

Monday, we had worked on an independent challenge that covered Google Workspace functions in Docs and Sheets. I feel like I did pretty well on the overall assignment. I could have been more patient with the Sheets assignment had I known there was more time to complete it. Formatting the cells with the correct borders was the minor challenge I experienced. We finally reviewed the challenge today with Jose, and I’m happy with how it went.

This week we also covered a bit of phones for customer service scenarios at BerkMart. I’m still somewhat uncertain on how to transfer calls cleanly and consistently using MicroSIP, but I’m sure there will be another opportunity to learn next month.

Yesterday and today, we were given time to work on customer service written responses to customer complaints at BerkMart. It’s helpful to put yourself in the store representative’s shoes and answer some of these difficult complaints, but I’m not sure how I would handle that responsibility at a real job.

Finally, I finished my homework for the accountability assignment yesterday. I have been in the habit of doing my work early so that I’m not overwhelmed about last minute to-do’s and deadlines. Now, let’s Celebrate!

8 26 2026

Today we took a 3- or 5-minute typing test as a warm-up, took screenshots of our scores, and shared our progress with the group. After a while, we worked on the Written customers responces some more until we finished or got close to finishing it. We also went over the independent challenges of Google Docs and Google Sheets. For the last part of class, we worked on the end-of-the-month reflections of the rose bud and thorn assignment. This was a good way to reflect on the progress we made in class so far and what we hope to be doing next month.

This week, CTT joined the PRO class. We did our phone scenarios together; I like that. Although there were some hiccups with the phones. We also did our independent challenges; other than putting in the wrong title name, I did pretty well. We went over any issues or questions on the independent challenge. It amazes me the shortcuts that are in Google Slides. There were items I could have done quickly that seemed to take forever. I know the shortcuts now. We also had to do the email for “Rose, Bud, Thorn”, which I find helpful. I also completed my Skillsoft entirely. Now I am ready to see what SJS has in store.

I have been powering through my skillsoft on my off time, showing up to class on time. I have been doing the independent assignments this week as well. I have been getting to know my classmates as well which as been extremely nice.

August 26, 2026: I may have typed a bit slower during my typing test today, but I finished my customer service responses assignment. I also took a look at the review of the challenge I did on Monday and found that I made a mistake on the naming part of the document. Other than that, I did pretty well.

August 24-26, 2026: This week, I set up an app called MicroSIP, learned how to use it, completed a challenge about Google Docs and Google Sheets, and learned how to write professional responses to examples of customer feedback.

Wellp,
I missed a very important portion of class today calling each other on the phones and transferring/ conference calling each other. I do feel alright as I was able to get a bit of practice in yesterday as some of us were getting to set up their phone number accounts, so to be completely honest I don’t feel as terrible. Now, the written customer service answers are fun and give me perspective on how to be ready to answer messages with ease. I am also training myself not to ramble on and over explain in these (and all) situations. Thank you all for your aid.

OH! Also, thank you Jasper for reminding of the dangers of putting my verification information online. The hacking is something I tend to forget and pass over!

Started the day by clocking in with Homebase. I did some typing for the first 15 minutes of class. After that, I worked with Jose on fixing my Core Training Portfolio and then recorded the presentation. After that, I watched a video on customer service and then did a customer service response. I would say today was a fun and easy day. I am ready to do my “What did I do today” post then clock out of Homebase