CTP Skill Center

Today was a lot for me. I am excited to finish my Pro course this week, though I am a bit anxious. Partially feeling a bit farther behind in my thoughts, almost as if I am missing some type of understanding, I just have trouble figuring exactly what that is. I was excited for the Independent Challenge as it usually goes well. I was zooming through until the Sheets option. Reaching the end of my blog post I think I know where I don’t feel completely confident! Anything related to math is where I struggle the most. I looked up how to count the Ps and As but google sheets taught me =LEN which was only making it more difficult for me. I kept trying to find the function but only found out in dropping pencils because I didn’t ask the question! Ohhhhh Tiye Tiye Tiye. Another time learning the lessons. I need to focus on the sheets and functions a bit more. Happy day with a little anxiety, sad and proud for grad day so quickly!

Today I did another independent challenge. The Sheets part of it was fine, but I wasn’t quite able to finish the entire thing before the end of class. Apparently I’m not the only one, though.

September 21, 2026: Today, I did some typing practice, watched a pretty funny and helpful video about customer service, and did a quiz and a couple of challenges based on Google Docs and Google Sheets. I did great on the Google Docs and the forum, and was so close to finishing the Google Sheets challenge. Perhaps I just learned (or am about to learn) a new function called the Count function!

9 21 2026

So today we first started off with a typing test for 15 minutes. Then we worked on the independent challenge for the rest of the day. I was able to get most of the Google Slides project complete, except for the formula part, which we will go over tomorrow.

This weekend, for my Percipio Skillsoft, I took the course on “Using the Google Calendar.” I have some experience using my Google Calendar for class, but I learned some basics on how to set permissions for guests, as well as enabling group scheduling such as appointment slots. The most difficult part of the training was the test and scoring at least 80%.

Today in class, we watched a video on getting customer service right at “Heritage Car Rentals.” I understood the point of the characters going above and beyond for customer satisfaction or for resolving complaints. It seemed like the main characters bickered a lot about who was more knowledgeable in the area. I personally liked George, who worked in the maintenance lot, and who performed customer service outside his normal responsibilities. That’s the type of job I’m used to doing, rather than acting as the customer service agent itself.

Finally, it was another one of those Independent Challenges covering most of the toolbar in Google Docs and Sheets. I feel like I did all right on the Docs portion, but we will review it tomorrow. I missed one question on the Forms quiz, and I was pretty confident on my answer, so I look forward to reviewing it. The google sheets portion, where we were copying the data and writing out formulas for the Spanish grades and attendance, seemed pretty easy now that I have had plenty of experience with the finer details, e.g. adding borders and fill colors using the color sampling tool.

Today was the start of the week where the two classes (CTT and PRO) work together. Which was a curveball, but a learning curveball as a real office will sometimes have teams of different departments/skill sets working together. We watched a humorous video on customer service (though of course the corniness and hitting us over the head is to help us learn and make it more fun). And then we did a test going over Google Drive, Docs, and Sheets. It was a lot of stuff I already knew but review is always good. And it was fun to use it as an opportunity to experiment. Like on the sheets part I added some extra flairs (freezing columns and splitting things between two worksheets). And it’s a good reminder that I enjoy this and excel (pun not intended) at this. Or at least I hope. Of course I shouldn’t count my scores before they are graded.

I also clocked in on homebase late. It’s better than in the past when I forgot to do it sometimes, but still needs to improve. But still 2:03 pm isn’t that bad and my previous job gave me a couple minutes leeway (though I shouldn’t expect that everywhere of course).

September 18, 2026: Today, I practiced some more interview skills and questions with the instructor. I had a lot of fun today, as the class and I had some funny reactions towards some of the behavioral questions. That video of Michael operating the forklift carelessly was hilarious!

September 14-18, 2026: This week, I did a fun lab project, a couple of mock interviews, and some interview questions. I had a great time in class this week!