CTP Skill Center

Today’s assignment, the WordPress Bio was simple and straightforward, but it was new. I had to take an improvised picture for my bio, which was to be completed as if I were a Customer Service Representative at Power of Wellness. This was a valuable experience working on WordPress for something other than our normal blog posts.

In the middle of the day, Jose put me in a breakout room with other students who needed to install and setup the MicroSIP application for VOIP interface and simulated phone call activities. It went smoothly, however by the end of the day, I had so many Power of Wellness tabs open that my computer started running slowly.

When I came back to class after the MicroSIP install, I was able to complete the Square Store transaction with Michael over the Zoom call. I was still having computer issues with multitasking, so I may explore cleaning up my hard drive and/or giving my browsers some time to refresh and update without so many tabs open.

Those were the main activities today, and yesterday was the mock interview with Mechanics Bank (even though there was no corresponding blog post). I felt Mr. Richardson was extremely attentive, listening to my storytelling very carefully while giving me a generous amount of feedback. By the end of the interview, I was definitely worn out and tired of talking myself “up” but now that it’s over I felt it was good confidence building and practice.

Started the day by clocking in with Homebase. After that, we jumped right into tech articles, and I wrote an article about OpenAI shutting down Atlas, an AI browser, and heard from other participants about their articles. After the tech articles, I then worked on Part 3 of the lab, which was creating an image, and wrote the steps on how I did it on osTicket. I also explored how to use Clonezilla and how to create an image of the Windows 10 virtual machine. I had a great day today. Before the class ends, I will do a “What did I do today?” post, and then after the class, I will clock out of Homebase.

This was a POW! week. We made massage appointments for clients. But before that, we enrolled the clients as new members. Once the clients were booked for their appointments, we had to log them in on a Google Sheet and block both sides of the appointment to make sure that the massage location was able to be cleaned 30 minutes before another appointment for sanitation reasons. That is very important. Then we also sent email confirmations to the clients. For our Accountability assignment, we had to send a reminder to the client a day before their appointment.

On Wednesday, we had MOCK interviews with Mechanics Bank. My interviewee was named Irene. She was wonderful to work with. She gave me great feedback after each question. I wasn’t able to network with her before I was brought out to the breakout room. Hopefully, tomorrow I can ask Carrie if I can get her LinkedIn.

Today, first, we created a bio in WordPress for POW! I decided to be something different, and I was a POW! Fitness Influencer. I would like to be an influencer one day in my life, so why not in class? Next, we worked on purchasing workout equipment and a personal training or consultation as scenarios. I was the employee, and Eleanor was my customer. This was a little tedious, but I was able to get all of this done pretty quickly. I also learned something today. I didn’t know that even though you didn’t create or copy a Google document, sheet, or slide, you can open it up from your Google Drive anyway. You learn something new every day.

We did a Zoom meeting setup to start the first part of the week

POW massage schedule assignment as well as scheduling a Personal Training appointment, ending with scheduling a Health Consultation.

Mock interview went well on Wednesday.

Started the day M-F with typing practice.

Created WordPress bio on Thursday.

POW Square online store script

Today, my main responsibilities as an administrative associate are my daily task for the day to research and post job listings onto the CTP skill center website, as well as my main task for the day is to send out fundraising emails to former CTP graduates from a provided list using the provided email template to message them. I messaged around 6 emails today using the provided email template.

We started with our tech articles. Interesting, everyone did something with AI, but in all different aspects. One was how AI is helping with dark messages being sent by teenagers and getting them to the parents. Another was an AI browser being closed down. The other is AI used for measuring and sending data about the fog in Hawaii to help learn about water conservation. Finally, mine was AI being used in cat products like water fountains, food servers, and litter boxes to help improve the health of cats. This week we worked on the Disk imaging lab, which is getting backup images saved so that you can restore or fix computers more easily and efficiently. I got a little stuck on the advanced part using AOMEI and Clonezilla backup programs. We also had our Mock interviews with Mechanic Bank; I got some good feedback. They said I do not seem nervous and am easy to talk to. It was an interesting week.

I turned in my accountability assignment and completed a percipio skill soft course and turned in the score. Here are the areas that I learned about in class this week where the focus was on Power of Wellness Point of Sales Training and Customer Service. I turned in my accountability assignment, participated in CSR and POS training, and in scenarios, and follow-up working in Google Docs and Google Sheets, and with Gmail, and followed classmates (and my partner, Keyva) use square for purchases. I created a word press file with my bio and headshot. I participated in mock interviews with representatives from Mechanics Bank, and wrote this blog post. For more detail on what I covered this week:

Power of Wellness Point of Sales Training and Customer Service

Monday Lesson Plan

• POW Customer Brochure
• POW Employee Manual
• POW Appointment Confirmations and Reminders Templates
• Staff: POW Scheduling Sheets/POW Customer Database – Share the sheets with students
• Paint by Numbers
• POW Customer Scenarios 1

Accountability Assignment: POW Call-In Appointment Scheduling (due Mon,Tue,Wed & Thur)

Tuesday Lesson Plan

• Continue working on POW Customer Scenarios 1
• I worked on the Recommended Percipio Courses

Wednesday Lesson Plan

• Core Check-Ins (Staff Document)
• POS Training/Square Online Store Script
• POW Customer Scenarios 2
• I worked on Recommended Percipio Courses

Thursday: I set up my bio as a health consultant for POW! in WordPress and participated in POW In-Person Customer Service Scenarios #2 referring to the employee manual, google docs and google sheets.

• Powhealth.biz Website Review
• WordPress Introduction
• Creating Your WordPress Bio
  • Staff: Setting up Our Team

Today we started with typing practice. Then we worked on our WordPress bios for POW, I chose to be a receptionist. We finished the day practicing customer service for POW, selling exercise products and personal training, massages, or health consultations. Good practice.

This week has been adding a membership, scheduling services like a massage, sending out reminders, consultations. Unfortunately, I missed the mock interviews with Mechanics Bank on Wednesday. Its crazy to realize some of us are graduating next week! Wow. I am so thankful I had CTP for all my computer skills and employment services.

This week, I worked on the disk imaging lab. I also had mock interviews, which were very helpful.

Started each day by clocking into HomeBase. Then worked on this week’s lab most days. Wednesday, we had mock interviews, so there was no lab time. Then on Thurday me and Jose did my end-of-3-month recording. Before that, we did our news tech articles talks. At the end of each day this week, I would do my “What I did today” post and clock out of HomeBase.