CTP Skill Center

Another wonderful week- minus getting sick mid-week. I stayed up at night taking care of my kittens who were stressed about their Spay the Bay aftermath, and one was denying the e-cone doing more work to take it off her head than to wait it out. . . sooo I became stressed and unwell with inconsistent sleep.

However, class was wonderful. I think I was excited about this week but also dreaded this week coming. In my first and second month we had some awesome graduates moving on to SJS and I was heartbroken each time (I’m an awkward, introverted extrovert- humans are awesome but I get really anxious and worried). Now, it’s my turn to move forward and I’m going to miss everyone until they make it to SJS so I understand the value of networking. Apologies if this is not very focused or clear it was just a wonderful week.

This week I feel like I mostly finished strong in PRO Admin and Customer Service training.

My accountability assignment due today was the Remote Customer Service phone call experiment. Black Bear Diner was the best of the three customer service responses; the CSR knew the exact price and contents of the Prime Rib Special I had called about. She was friendly and may have convinced me to try the Black Bear Diner at some point.

Other activities we did today included the end-of-month typing test, and my score was ridiculously speedy given all the typing practice I’ve done for three months. As well, we sent the end-of-month reflection for Rose, Bud, Thorn to talk about the progress I have made in class and hope to have made moving forward. Finally, we did a short written exercise for Sunshine Express comments and complaints on Google Docs.

Yesterday was probably the best mock interview I have had in this program. I felt prepared for the “panel interview” even though I didn’t see it coming. Also, the first interview was a repeat experience with the same volunteer from a prior round. It was still a very helpful and promising experience.

Monday and Tuesday now seems like a blur, but since we got through some way or another, I’m looking forward to end of class Core Celebration. Congratulations to all the Graduates and see you in SJS!

This week, I watched another corny customer service training video, did another independent challenge, practiced phone scenarios, wrote my final Rose/Bud/Thorn email, presented my article on exoskeletons, worked on written customer service responses, finished my final Skillsoft courses, and of course, finished my Core Portfolio presentation (which we’re about to watch!)

9 24 2026

Today, during the first hour of class, CTT students presented their tech articles. After returning from break, we worked independently on a Google Docs assignment with written responses to scenarios.

Today we presented on our tech articles. They were all very interesting.

• How to become a penetration tester, a white hat hacker testing systems to find vulnerabilities.
• Construction exoskeletons coming out of sci-fi to help with safety, fatigue, and helping with strokes and muscular disabilities.
• That google is working on a new wearable that seems to be honing in on Fitbit (as it doesn’t have cellular data or wifi capabilities like the more expensive smart watches have) as the article tries to use limited information to figure out what might be coming.
• And my own about hackers gaining access to a Flock camera to better see the processes that the device uses and thus better understand the security and privacy concerns the cameras present.

Though apparently my mic was pretty hot (it was a hot day so my air conditioning was on and I didn’t have proper noise cancellation on). So I apologize for that. Hopefully it wasn’t too grating.

Now its on to closing ceremonies for those moving on to SJS. Time sure does fly.

September 24, 2026: Today, I presented my weekly tech article and did part of an assignment about professional responses to customer feedback.