Serve as the first point of contact seeking technical assistance over the phone, email, or in person. Troubleshoot, diagnose, and resolve technical hardware and/or software issues. Manage Help Desk tickets in a timely manner. Maintain technical documentation on installation of software, configuration of hardware and problem troubleshooting.
https://www.dice.com/job-detail/be88cdd1-a808-45f6-9b66-ad1ae3c754cc