We are seeking a skilled and customer-focused Desktop Support Analyst to provide desktop, software, and network support services both remotely and on-site. This role requires strong technical expertise and a commitment to delivering exceptional customer service while meeting established service level agreements (SLAs). The ideal candidate will thrive in a fast-paced environment and contribute to various IT projects and initiatives.
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Ability to work independently and manage multiple tasks
- Experience with desktop support, networking, and hardware/software configuration
- Willingness to travel and participate in on-call rotation
Preferred Qualifications:
- Experience in healthcare, medical, or dental environments
- Familiarity with ticketing systems and SLA-driven support