After typing practice, we finished up acting out good/bad employee scenarios for POW, watched a video on phone support etiquette, and I did my monthly check-in/highlights email. We also reviewed the personal challenges we worked on yesterday.
After typing practice, we finished up acting out good/bad employee scenarios for POW, watched a video on phone support etiquette, and I did my monthly check-in/highlights email. We also reviewed the personal challenges we worked on yesterday.