What I did today

– Practiced typing to increase productivity. – Found and posted job listings relevant to program participants’ skills and jobseeking goals. – Researched and collated contact information for business outreach to seek partnerships.– Worked independently.

Client Services Technical Support Representative – VenTek International, Petaluma CA

$22-$25/hr · Serve as the first line of support for assigned products—primarily via phone, but also through email, web-based tools, and occasional site visits· Provide remote operational, reporting, and monitoring training to clients· Meet quality and productivity targets (e.g., phone statistics)· Escalate appropriate cases per current policies· Document all customer interactions clearly and thoroughly· Set …

Virtual Receptionist – Nexa, Phoenix AZ

Nexa Receptionists is a 24/7/365 virtual receptionist service supporting the home services and healthcare industries. – Answer calls with professionalism, warmth, and empathy– Follow account-specific instructions, scripts, and procedures– Schedule appointments and route calls accurately– Maintain call control while delivering exceptional service– Accurately notate all important caller information– Escalate issues as needed per guidelines– Communicate …

Centralized Scheduler (Remote) – Ruby Memorial Hospital, Core WV

– Schedules and registers patients while verifying insurance and guarantor information annually.– Collects all necessary patient information for appointments.– Manages schedule changes and communicates them to appropriate staff.– Obtains referrals and authorizations when needed.– Coordinates with referring physicians to secure proper orders and documentation.– Responds to patient and staff concerns, escalating issues as appropriate.– Completes …

June 12

Had fun in class today, me and Mike found ways to dictate notetaking in google docs. Found out the workaround to taking notes with dictation is using headphones for the speaker in zoom and enable the mic in google docs and talk about everything you see or hear them say., which is real time, I …