Company: Korn Ferry
Link: https://www.dice.com/job-detail/fcb0a4a6-2e95-4d08-a5b6-411bf1a4977d
Here is a in person IT Support Technician role in San Francisco, California on Dice. You will, provide exceptional end user experience inclusive of excellent communications, responsive follow through, and advocacy for end user issues with IT. Serves as the first point of contact for end users seeking technical assistance in person, over the phone, email or through the ITSM platform (ServiceNow). Performs both in person and remote troubleshooting through diagnostic techniques and pertinent questions. Determines the best solution based on information provided by end users, knowledge and available resources (Knowledge Base, technical documentation). Provides Tier 1 and Tier 2 Support and transition hand-off to Tier 3 when appropriate. Performs field service activities including installs, repairs, and preventative maintenance of workplace technology (printers, A/V, telephony). This includes coordinating maintenance and repairs with vendors as needed. Management and execution of critical processes such as employee onboarding and offboarding. This includes provisioning and deprovisioning of software licenses, account and access as well as building machines and coordinating equipment delivery. Support IT asset and inventory management for both hardware and software assets. Work closely with team to deliver Service Excellence and support to others when things get busy. Identify and suggest improvements to processes and help develop and maintain process documentation and Knowledge Management artifacts.
The pay is anywhere between: $22-$25 an hour (40 hour work week)