Oversees daily front desk operations to ensure exceptional guest service and smooth hotel operations. Leads, trains, and supports front desk staff while resolving guest concerns efficiently and professionally. Manages check-in/check-out processes, handles reservations, and ensures accurate billing and cash handling. Maintains strong guest relations by providing timely information about hotel services and local offerings. Operates communication systems (phones/PBX) and supports administrative tasks as needed.
Key Skills & Qualifications:
- Experience in customer service and front desk or hospitality operations
- Strong leadership, problem-solving, and communication skills
- Knowledge of cash handling procedures and basic accounting practices
- Ability to multitask in a fast-paced environment
- Proficiency with computers, phone systems, and office equipment
- Professional, friendly demeanor with a focus on guest satisfaction
- Ability to stand for extended periods and interact frequently with guests