Category Archives: What I Did Today

I researched office jobs and posted them on the CTP skill center. I continued working on the slides project.

Typing Test Sunshine Express Phone Scripts Sunshine Express Written Customer Responses This post!

Jose explained cold and warm transfer and also how to use Microsip. We got into groups of 2 or 3 and used Microsip to practice making phone calls. The people in the group took turns playing the employee, the caller or the manager for each scenrio. I think my group did a good job once …

Continue reading “What I did today”

The focus of today’s class was focus on using our virtual telephone’s. We paired up with classmates, then we practice placing people on hold or transferring them to a different extension. We also practice responding to coustomer email to Sunshine Express

Typing practice on Monkeytype Practiced Sunshine Express Phone Scripts. Worked on Sunshine Express Written Customer Responses

I typed with Monkeytype and the three-minute typing test, and then went through the basic phone skills page. Next, we completed an in-class assignment using the Micro Sip feature with the Sunshine Express Phone Scripts, working in groups of two. I worked with Val, and we took turns being the employee or the caller. Next, …

Continue reading “What I did Today?”

Today we worked on the phone system. Taking and making calls with each other in scenarios for pretty much the whole time. Towards the end, we were assigned written responses from customers. I only got one done. I did pretty good on the 15 minute typing.

Today we worked on typing first, then went onto customer service scenarios were we practiced script and called each other on the microsip VoIP phone and ran through some different scripts. Practiced the call transfer and the putting people on hold. broken down into two different projects. Lastly we worked on responding to good and …

Continue reading “What Did I Do Today”

I feel like it’s been a busy day today. I’ve just been trying to keep up. The phone stuff was fun breaking out into groups to peer to peer. The written email response thing and just email stuff in general is sort of well. I don’t know if I’ll ever write my own emails again …

Continue reading “June 25”

Today for a majority of the day we did role playing in the phone system/program. Last we worked on a customer service/response sheet where we answered emails from all different kinds of customers.