I started the day by typing, then we went over the assignment from yesterday. Because I had an issue with my computer, I wasn’t able to finish to my dismay. I did finish my accountability assignment. And lastly, recorded my Core Training Portfolio Project.
Category Archives: What I Did Today
What did I do today
Started the day by clocking in with Homebase. We went over the Independent Challenge on Google Docs. Then I tried to record the voicemail, but the VoIP ms wasn’t working for me, so I couldn’t record the voicemail. After that, we did the customer service role-play, which was fun. Before class ends, I will do …
What I did today?
Today we discussed the Challenge we had yesterday. That was a great challenge. Jose, Mike, and Marc did an excellent challenge. There were a few questions that weren’t clear, but Jose went over them today. Next, we went over the POW! phone system exercises. I wasn’t able to complete this task, but I was able …
TIL
Today I learned more about MicroSIP and I recorded an outgoing voice message on it. We also did some customer service role-plays. My own career track isn’t as much in customer service as the other students in the program, and I wanted to make sure they all got a chance to practice within the limited …
What I Did Today
Tuesday I had a late start to being prepared for things. I had some medical appointments but returned home mostly unscathed in time for class. The most interesting part of class was the Challenge answers and feedback from yesterday. Going through the test again was a fun, exciting way to refresh what was done. I …
What I learned today
We reviewed the independent challenge, recorded our core portfolios, discussed POW! CSR message options and set up our unique voice mails (inVoIP) and practiced scripts. Here additional detail: POW Phone Scripts Video: When the Phone Rings(20:07) Recording a Greeting Digital Receptionist Managing Phone Calls POW Written Customer Service Responses POW Customer Service Responses (“Needy” Customers)
What I did today…
Practiced typing; I did pretty well. Jose reviewed the Independent Challenge we had yesterday. I have to practice how to do a Google chip. I recorded my core training portfolio for Thursday. We all recorded an outgoing voicemail message for the POW Center. I dislike my voice!! Good practice. We finished the day by practicing …
What I did today, 7/28
Started the day by clocking into HomeBase. Then did some speed typing. Then we went over the assignment we did yesterday. Then we did our voicemail messages. Then we did some good and bad customer service role-plays, very funny at times. Keyva and I are a good pair for customer service role-plays. Then we closed …
What I did today
Took a refresher assignment on what we learned in this class. I didn’t complete the assignment because an error occurred when I attempted to update MicroSip. It took me over 4 hours to figure out how to bring this laptop back online.
What I did today?
Today was Independent Challenge Day! Boy, this was a challenge. But I loved it. It was something that I thought I was prepared for. I wasn’t this time. They put extra tasks in the Google Document section. Those challenges guided me to the internet for help. But I was all for it. Also, this helped …