The Customer Service Specialist I supports repair operations by coordinating inspection reports, monitoring quote progress, and issuing repair proposals to clients once estimates are completed. This role maintains detailed repair records, follows the full Acumatica workflow process, and proactively follows up with clients to obtain approvals and provide consistent status updates. The specialist works closely with technicians, estimators, the Shop Specialist, and the Service Director to ensure repair timelines stay on track, schedules repairs based on priority and availability, and verifies parts and fabrication status to keep clients informed. They also assist customers by phone and email with questions about proposals, timelines, and project details, while continuously building knowledge of parts and relevant OSHA codes to confidently explain quotes.
Additional responsibilities include supporting on-site repair coordination when approved, reviewing crates for accuracy and readiness, issuing storage-fee notices when applicable, and creating inspection proposals or certifications as needed. The role also provides backup support for administrative staff during absences, assists vendors entering the facility, and consistently delivers exceptional customer service through clear, proactive communication.
Listed pay is $24 to $27 an hour.
Link: https://www.indeed.com/viewjob?jk=98c541faca558184&from=shareddesktop_copy