11 to 8 pm CST shift.
– Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support
– Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical support in nature)
– Experience writing knowledge base articles and tip sheets
– Experience using ticketing systems (in this case ServiceNow experience is preferred)
– IT awareness & Helpdesk tool experience
Link: https://www.dice.com/job-detail/26334bb5-1a39-477e-9f2e-1f52f32e818e