Company: General Dynamics
Link: https://www.dice.com/job-detail/953a14f7-396a-491f-8b6c-7c9733e6f9c6
Here is a in person Help Desk Technician position in Hayward, California on Dice. You will, provide polite, professional, and responsive customer service. Provide daily face to face support to US Military and Civilian personnel as well as NATO’s Military, NATO Partner Nations, International Students and Host Nation Civilians. Provide first contact and incident resolution to customers with hardware, software, and application problems. Attempt to resolve as many incidents as possible during the first contact, or at Tier I. Efficiently escalates detailed incidents to higher Tier II or Tier III as required. Provide end-user software troubleshooting and support remotely. Provide follow-up actions with customers to ensure resolution of incidents or requests. Remotely configure and upgrade computer software. Provide guidance and work leadership to less experienced technicians and may have limited supervisory responsibilities. Comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support. Analyze customer needs to determine functional and cross-functional requirements. Manage the functionality and efficiency of a group of computers running on one or more operating systems. Maintain the integrity and security of systems. As required, supports users with completing requests for deployment of new services. Maintain system documentation. Provide desk side support to users and evaluates vendor products.
Make recommendations to purchase hardware and software, coordinates installation and provides backup recovery.
Develops and monitors policies and standards for allocation related to the use of computing resources. May program in an administrative language. Provide advice and training to end-users. Maintain current knowledge of relevant technologies as assigned. Participate in special projects as required. Adhere to the principles, methods, and techniques used in network administration and support. Maintain/enhances knowledge of related hardware and software. Will occasionally be required to perform networks, systems, information assurance, and logistics duties. Require professional certification in one or more specific technologies, depending on job assignment.
The pay is anywhere between $25-$38 an hour (40 hour work week)