Company: Torc
Link: https://www.dice.com/job-detail/fafe2281-9081-4a42-8e8d-f75bd6d38bfa
Here is a remote IT helpdesk position on Dice. Provide primary technical support for external and internal customers via calls, emails, and tickets. Assist with troubleshooting and resolving technical issues related to web-based portals (MyHome, TPO, PCG). Act as the first point of contact for IT support requests, escalating issues as needed. Support account management, website maintenance, data tools, and project-related tasks. Prepare, install, and test equipment for new hires. Resolve IT issues, including hardware/software conflicts, network connectivity, and security concerns. Document incidents, troubleshooting steps, and resolutions in the ServiceNow ticketing system. Create and update knowledge base articles with step-by-step guides. Prioritize and escalate tickets based on business impact and company guidelines. Provide exceptional customer service through effective communication and troubleshooting. Maintain strong relationships with customers, coworkers, and stakeholders. Serve as the IT Gatekeeper, ensuring efficient collaboration with the IT Infrastructure team. Set client expectations, manage service requests, and ensure timely resolutions in line with SLAs. Participate in occasional on-call support rotations. Uphold company values and contribute to a positive team culture. Meet and maintain Help/Service Desk performance metrics.
The pay is anywhere between: $15-$18 an hour (40 hour work week)