Customer Service Representative (Full-Time, On-Site, Santa Rosa)

Thermalsun Glass Products is a wholesale glass fabricator aiming to provide products and services of superior quality to the glass industry. They are looking for someone to answer phone inquiries, enter customer order information into the computer system, educate customers on basic product knowledge maintain and develop excellent customer relationships, resolve customer issues, file and keep records, as well as other additional responsibilities as needed. Their ideal candidate has a positive, patient and helpful attitude, has problem-solving skills, has excellent verbal and written communication skills, has strong skills with MS Word and MS Excel, is detail oriented with attention to customer needs, has an ability to adapt to changing deadlines, and has excellent time management skills. The pay rate is $22 / hr.

Link

What I Did Today

I practiced my typing and I’m looking forward to my wireless keyboard because I feel like I type faster on that type of keyboard.

I put reminders on my calendar for my Accountability assignment

I turned in my elective assignment where I researched Mechanics Bank as if I was goin to interview there. I looked at the available jobs in my area to see if I would be qualified.

I reviewed the document that we created last week with Carrie about common interview questions to get ready for the mock interview tomorrow 2/12 – it just so happens to be with Mechanics Bank.

At the end of today, I put together my document where I’ll be answering the questions for the Accountability assignment. I will be able to re-read the information and complete the questions on Thursday before class and turn it in to pro.

What I Did Today

  • First accommodation request talk (only cried a little!)
  • — Wholeassing skillsoft too much. Take less granular notes
  • — Watch at a higher speed (this helps more than I thought it would)
  • — Start it at 4:20 in class (this worked today, though I was late starting it because the lab was so interesting)
  • Lab
  • — Got Teamviewer working! did not get a single question answered but it seems like we were rushed on this one because of mock interviews. 4 was a lofty lofty goal for 1.5 hours
  • Troubleshooting Approach
  • — took notes. want to know more about this. Scientific Method for troubleshooting basically
  • I wonder what my typing speed is. I never learned “the right way”

What I did today

Today we learned what a VPN is and useful ways to utilized it. We continued working on the Remote Connectivity Lab. We learned how to install and use TeamViewer, AnyDesk, and TightVNC. We learned the features of each remote connectivity product, how much each product cost, and pros and cons of each product.

What I Did Today

This deleted itself AGAIN I’m gonna cry
TDeleted;DRemember
– Class is together now which is nice
– So much frontloading information god help but it’s fine I’m just so slow
– Got to the point of a working Windows VM by the end. Deeply satisfying. I’m getting pretty good at setting up VMs now that I’ve reinstalled Debian so many times.
– On the absolute strugglebus with the Skillsoft. It’s in my exact disability blindspot as an assignment and it’s composed entirely of jargon that slides off my brain. The lectures are taking much longer than they are as recordings and I don’t have the energy to put 6 extra hours in. I’m taking physical notes in an attempt to comprehend it. I feel like I’m putting my skull through a brick wall. I think I’m gonna need some kind of instructor assistance with this one. I’ll write an email about it to Jose. Conversationality or more frequent checkins or coworking during office hours or something.