Today I reviewed the independent challenge assignment from yesterday with Jose. We went over some of the challenges that I had with the assignment. We also got a chance to role-play with the phone script and take turns being the caller and the employee. At the end of the day, we listened to voicemail messages and practiced writing down what we heard.
What I Did Today
Today I was able to post three more job listings. I hope one of our people can take advantage of them. I got onto the graduation project. I was trying to contact Fairmont in Boyes but was unable to connect. Sterling Vineyards took a message though and I hope we can get a response.
Customer Service Advocate I
Centene Corporation, has an opening for a full-time, remote, Customer Service Advocate I. Pay starts at $15.39/hr – $22.11/hr.
Position Purpose Serves as the first-line advocate who focuses on resolving inquiries, issues, or concerns for members and/or providers. Leverages a variety of communication channels to provide members and/or providers with timely, accurate, and personalized support on routine complaints.
Education/Experience Requires a High School diploma or GED. Entry-level positions typically require little or no previous experience. Experience interacting and multitasking using multiple systems and programs simultaneously preferred.
If interested, find out more by clicking the link above, or to apply, click the LINK here.
Please note the LINK will say PAGE NOT FOUND but all the information that you need to apply is on this page.
Intake Specialist
Jacoby & Meyers Attorneys LLP, Has an opening for a full-time, remote, entry-level, Intake Specialist. Pay starts at $20/hr – $25/hr.
Job Description
The role of the Intake Caller is vital to the success of Jacoby & Meyers. This role is on the front line personally speaking to people coming to us for help at a time in which they are most vulnerable and need legal assistance. “I have been injured in a car accident – how do I get to work?” “How do I get my kids to school?” That’s where you fit in.
Qualifications
- Customer service experience preferred
- Sales experience preferred
- Empathetic, caring, and persuasive communication skills
- Excellent written and oral skills
- Fluency in the use of computer systems including email programs, internet usage, customer relationship management systems, and proven ability to apply computer skills to new systems
- Legal industry background preferred
- Excellent organizational skills
- Spanish fluency is highly desirable
If interested and to find out more about this firm, click the link above. Note that Bi-lingual is a plus in this position. To apply, click the LINK here.
Associate Customer Operations Representative
Symetra, has an opening for a a full-time, entry level, remote, Associate Customer Operations Representative. The pay starts at $21/hr – $26.45/hr.
What You’ll Do In This Role
- Process financial and non-financial activities into administrative systems and preparing or keying checks and wires.
- Direct contact with customers and or agents to resolve open issues.
Experience And Skills
- Entry level support role.
- Some prior work experience.
- Requires general skills, basic understanding of computer applications and data entry.
- Good organizational skills.
To find out more about this company, click the link above, or to apply, click the LINK here.
What I Did Today
Today we reviewed the phone setup, skills, and script that we will be doing in the upcoming days. Most of the day we did a three-part independent challenge assignment where we practiced our skills from previous things we learned in Essentials and Bootcamp.
What I Did Today
Today, we created a CX3 account for future scenarios. We edited a document using multiple different Google Doc tools. In addition to, working with Google Sheets to create a spreadsheet. Plus, you needed to use two formulas for the total sections in the spreadsheet.
What I did today…
Today we started learning about the 3CX phone system. We worked on some independent projects, where unfortunately I did not finish my Sheets project. I am not as savvy working in sheets. I need more practice and helps…
What I Did Today!
Today we did an independent challenge. It was nice to reinforce my skills in google docs and sheets, I had to take a few minutes to refresh my formula skills. I also took some time to watch a Skillsoft module on networking.
What I Did Today
Today I first posted several job listings, and then contacted a number of local businesses for the donation project. This may be my last day on the project, but I’m very happy with how it has expanded my skills in both fundraising and company research. I feel like I’m learning a lot!