Greet guests and assist with check-ins and check-outs, accept payments and maintain house bank accounts for guests (cash checks and exchange currency), review current day arrival reports, check all special reservation requests to ensure that rooms are blocked per requests, VIPs identified and billing is set up correctly. Answer calls promptly and transfer calls to the proper department. Maintain an extensive knowledge of the hotel, its services, and facilities, along with a general knowledge of the city and its attractions.