Job Title: IT Support Specialist
Company: JMARKreddit.com
Location: Osage Beach, MO (Remote)reddit.com+1ca.indeed.com+1
Position Type: Full-time
Pay: $45,000–$52,000 per year
Job Summary: Entry-level IT support role providing remote assistance to healthcare clients.
Key Responsibilities:
- Respond to IT requests via calls, emails, and tickets.
- Assist team members and clients with resolving IT issues.
- Provide support for hardware including desktops, laptops, copiers, printers, and peripherals.
- Utilize de-escalation skills and escalate cases when necessary.
- Enhance organization and IT department reputation by accepting ownership for accomplishing new and different requests.
- Assist in developing systems and procedures to deliver quality service to end users.
- Update job knowledge by participating in educational opportunities.
- Other duties as assigned.
Qualifications:
- Minimum of one year working in a technical operating capacity.
- Previous experience working on help desk tickets or desktop support preferred.
- Experience in a health/medical-related environment preferred.
- Previous Windows Server experience is a plus.
- Previous Active Directory experience preferred.
- High School graduate or equivalent required.
- Excellent organizational and analytical skills.
- Understanding of and adherence to all data and physical security and confidentiality policies and procedures.
- Exceptional customer service skills.
Ideal Candidate: Individuals with strong people skills, a willingness to learn, and an interest in providing IT support in a healthcare setting.
For more details or to apply, visit the Indeed job posting.