Today we worked on typing first, then went onto customer service scenarios were we practiced script and called each other on the microsip VoIP phone and ran through some different scripts. Practiced the call transfer and the putting people on hold. broken down into two different projects. Lastly we worked on responding to good and bad customer email mocks as well. Good practice either way to keep and grow in that arena, never been professionally trained in the art of call center/office customer service. So this is all kind of new and am taking it in strides.