Today Alex shared a lot of utilities and tools that we can use. Tools such as Bar code readers and QR code scanners that are useful for technicians to verify information and and record keeping. Even taking pictures using a smartphone to document and create a timeline of actions for reference. Utilities that help in transferring information within software applications. Documents may contain formatting information and simply copying and pasting information may not give the desired results. Pasting without formatting or using a text editor with no formatting such as Notepad can retain the information needed.
We also looked at the Event Viewer which shows the log information of events within computer processes be it hardware and software. Looking at this log files can give a picture of how the computer is performing and can help a technician in diagnosing a system. Finally, we use TeamViewer for a Remote Desktop connection which is a very valuable resource to add in a Computer Technicians tool belt.