Today I practiced typing and then did the three-minute typing test and found that my score was around 49 words per minute at 98 percent accuracy. Then I resumed doing more of the BerkMart written customer service responses, we watched a video on how to deal with customer service issues on the telephone, and how to resolve the problems in the correct way. Then we went through the presentation on making sure on how to make sure the customers are satisfied when working for a company or business. Next, we as a group did a roleplay in customer service. Lastly, we did our end of month reflections on the Rose, Bud, and Thorn.