To whom it may concern, Today we continued practicing with our phone programs, using Sunshine Express scripts as we paired up with other students. We each took turns acting as the customer and the customer service representative, going over practice scenarios 1 through 5. There was a bit of technical difficulty in the middle of …
Monthly Archives: September 2025
What I did today
To whom this may concern, In today’s class I completed the assigned phone calling practice in customer, employee and manager roles with my partner and group. I also attended the presentations on phone and professional email etiquette. Please let me know if there is anything else I can do before the end of the workday …
What I Did Today
I did my day normally, while taking a call for a job I applied to. Another difference is that I decided to find job listings for CTP for 2 hours, instead of 1. I plan to keep applying to jobs myself.
What I Did Today
Today, we started off with touch-typing practice. I did over 90 wpm on my first score, but that went down to the mid-to-high range within 80 wpm for my next one. Next, we looked at a video about Customer Service that provided some important highlights of what makes great customer service as well as a …
What I Did Today
Today I turned in my Percipio assignment, watched the video: Customer Service Counts, Mike demonstrated how to use Google Docs. Everyone participated in the Independent Challenge.
What I did today.
fifteen minutes of typing practice, video on customer service, independent challenge, and started a percipio course.
What I Did Today
Today, I started off with some typing practice to warm up. After we watched a video on customer service and some tips on helping customers effectively. I then proceeded to work on the independent challenge. When the challenge was completed I had around an hour to spare so I finished the day up with some …
What I Did Today
Today we overviewed the schedule for this week’s module involving business phone calls and establishing basic phone skills. We spent the rest of the time working on an independent challenge from the instructors that tested our independent understanding of google documents, google sheets, and general technical computer skills.
What I did Today?
Typed for 15mins, watched a video about customer service in the workplace with not only customers but coworkers/Bosses as well, learned to be polite, listen, find solutions, helping people when they are stressed by being calm, and did the independent challenge.
What I did today
Today I had my individual challenges, on Google Docs, Sheets, and Zoom. That took up most of class, after typing and a quick review of a couple Docs tips. After I turned those all in, I started on this week’s accountability assignment and watched part of a Percipio course.