Today, we started off with touch-typing practice. I did over 90 wpm on my first score, but that went down to the mid-to-high range within 80 wpm for my next one. Next, we looked at a video about Customer Service that provided some important highlights of what makes great customer service as well as a couple examples in the beginning of what NOT to do. Afterwards, the rest of the class was dedicated to an independent challenge after we did a quick overview of styles and other elements of Google Docs. I completed the screenshot for the browser window, Docs editing, and the Spreadsheet within today’s session. I spent the remaining time for class watching some of my current course on Percipio.