I typed with Monkeytype and the three-minute typing test, and then went through the basic phone skills page. Next, we completed an in-class assignment using the Micro Sip feature with the Sunshine Express Phone Scripts, working in groups of two. I worked with Val, and we took turns being the employee or the caller. Next, we worked in a group of three people using the blind and attended transfer. I worked with Gaby and Devin together. I feel like I’m getting the hang of using the Micro Sip feature. At the end, we did the written customer service responses.