As a Help Desk Technician, provides Tier 1 and Tier 2 technical support for software applications, network-connected devices, and hardware including computers, printers, and mobile devices. Troubleshoots technical issues, manages user accounts and password access, installs operating systems and software, and configures peripherals to ensure systems meet compatibility and performance standards. Documents service requests, researches and implements solutions, and collaborates with vendors and internal teams to resolve hardware and system issues. Maintains inventory records, supports device deployment and maintenance, and assists users with access to technology resources while contributing to service desk processes and, when needed, training or supervising support staff.