Provide exceptional customer service while assisting customers through the car rental and return process. Consult with customers to understand their needs, recommend products and services, and maximize sales opportunities. Ensure accurate preparation of rental agreements, explain charges and policies clearly, and resolve customer issues promptly. Maintain a professional appearance and represent the brand with a positive, team-oriented attitude.
- Deliver outstanding, friendly customer service from start to finish
- Promote and sell optional products and services
- Accurately complete rental and return transactions
- Assist customers with directions, local information, and service support
- Handle phone inquiries and manage customer flow efficiently
- Ensure vehicles and service meet safety and cleanliness standards
Qualifications:
- Strong customer service and sales skills
- Excellent communication and multitasking abilities
- Basic computer proficiency
- Team-oriented with attention to detail and organization
- Ability to work in a fast-paced environment
Additional Requirements:
- Flexible schedule, including weekends and holidays
- Ability to stand for extended periods and work outdoors in all weather