Provide in-store and phone support by diagnosing, troubleshooting, and repairing customer devices. Deliver excellent customer service by understanding needs, recommending solutions, and ensuring timely follow-up. Collaborate with team members to document repairs accurately and complete tasks efficiently. Maintain technical skills and certifications through ongoing training.
Requirements:
- 6+ months of experience repairing or troubleshooting technology
- Familiarity with consumer electronics
- Flexible availability (nights, weekends, holidays)
- Ability to multitask and prioritize in a fast-paced environment
- As a Geek Squad Advanced Repair Technician (Agent), you’ll work at our local Best Buy store to provide technology support and repair customers’ computers and other devices
- You’ll provide excellent customer experiences by listening to their needs and partnering with other Geek Squad Agents
- You’ll perform repairs by troubleshooting and following our procedures
- If you’re passionate about technology and ready to leverage your technical abilities to help customers get the most out of their tech, this might be the perfect role for you
- Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
- Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
- Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
- Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
- Maintain knowledge, skillsets and certifications through training courses