We are seeking a Customer Service Representative – Tier 1 Support to provide professional, solutions-focused support in a fast-paced, high-volume environment. In this role, you will assist customers via phone, email, and live chat while delivering an excellent customer experience.
Key Responsibilities
- Respond to customer inquiries through phone, email, and chat support
- Provide Tier 1 technical troubleshooting and basic issue resolution
- Diagnose issues, identify root causes, and follow standard procedures
- Accurately document customer interactions and technical issues
- Escalate unresolved or complex issues to appropriate internal teams
- Stay updated on products, services, and system changes
- Share customer feedback and recurring concerns with internal stakeholders
- Strong customer service and communication skills
- Ability to explain basic technical concepts clearly
- Detail-oriented with strong problem-solving abilities
- Comfortable managing multiple tasks in a high-volume environment
- Proficiency with Microsoft Office and web-based systems
Minimum Qualifications
- High school diploma or GED
- At least 1 year of customer service experience in a call center or support setting
- Technical support or troubleshooting experience is a plus
To Apply: Submit your CV or direct message to [email protected]