- Manage customer inquiries across multiple systems to provide efficient and accurate support
- Investigate and resolve customer issues by identifying root causes and explaining effective solutions
- Handle customer complaints professionally, offering appropriate resolutions to ensure satisfaction
- Support customer retention efforts by discussing account benefits, promotions, and alternative solutions when cancellations are requested
- Update and maintain accurate customer account information and records
- Document customer interactions, requests, and actions taken in company systems
- Process customer orders and assist with order status and shipping inquiries
- Meet contact center performance and service quality metrics
- Provide customer feedback and trend insights to management for continuous improvement
- Follow company communication procedures, guidelines, and policies to ensure professional customer interactions
Qualifications:
- High School Diploma or GED required
- 1–2 years of customer service experience required
- Contact center/call center experience preferred
- Proficiency with Windows-based applications, Google Suite, and Microsoft Office preferred
- Familiarity with call center systems and workflows preferred