Bay Bridge Management Group is hiring multiple Customer Account Representatives to support its growing telecommunications campaign across the Bay Area. This customer-facing role focuses on helping customers understand wireless and internet services, assisting with account setup, and delivering a positive service experience.
Key Responsibilities
- Assist customers with wireless and internet service information
- Explain AT&T plans, features, and coverage options
- Support account setup, enrollment, and next steps
- Provide professional customer service and clear communication
- Accurately document customer and account details
- Collaborate with team members to meet daily goals
- Escalate customer questions or concerns when necessary
Qualifications
- Interest in customer service or client support roles
- Strong communication and interpersonal skills
- Reliable, professional, and team-oriented
- Comfortable interacting directly with customers
- Ability to follow established processes and guidelines
- Multiple openings available
- Immediate start opportunities
- Team-based work environment
- Hands-on customer interaction experience