Novara is seeking a customer-focused Technical Support Specialist to serve as the first point of contact for support inquiries across phone, email, chat, and ticketing systems. In this role, you will troubleshoot technical issues, guide customers through solutions, document cases thoroughly, and escalate more complex problems when needed. You’ll work closely with internal teams to ensure timely resolutions while delivering a positive customer experience.
Key responsibilities include managing inbound support requests, resolving basic to moderately complex software issues, maintaining accurate documentation, contributing to knowledge base resources, and supporting continuous improvement initiatives. Success in this role requires strong communication skills, attention to detail, problem-solving ability, and a proactive, customer-first mindset.
Qualifications include 0–2 years of experience in customer or technical support, strong organizational and multitasking skills, and the ability to quickly learn new technologies. Preferred experience includes SaaS support environments, ticketing systems, and familiarity with APIs, SSO, or SFTP concepts.
This role is ideal for someone who enjoys helping customers, solving technical problems, and contributing to a collaborative support team focused on safety and operational excellence.