Today we worked on the phones and answered them as Berkmart employees. It started with a short presentation on how they work. Then we got to do scenarios, each of us taking on different roles: customer, employee, and manager. There were a few hiccups with the phones, but we got it done. After we watched this video on customer service and what it takes to have good customer service. The final thing was that we did an assignment on answering customer service questions for Berkmart. We had to figure out how to professionally address issues and feedback that came into our email.