Entry level desktop support technician (L1) at New Era Technology in San Jose. Provide onsite technical support to end users, troubleshoot basic hardware and software issues, help with Mac and Windows devices, printers, and video conferencing, and respond to support tickets. The role is ideal for a recent graduate or someone with up to one year of IT support experience, and the company provides hands-on training and guidance plus mentorship from certified experts. A positive attitude, strong customer service skills, and a willingness to learn matter most. Full time, onsite in San Jose.