Author Archives: Lucy PRO

After typing practice, we went over two three-person customer service call scenes using warm transfers, hold, leaving a voicemail, and checking our voicemail inboxes.

After typing practice, I finished making up my independent challenge from yesterday, and we reviewed them in class. We also did an exercise on taking voicemail messages, leaving messages, and recording a professional voicemail inbox message.

I completed several Percipio courses this week, as well as polishing my interview questions and answers, working on Google Docs and Slides, and practicing my public speaking. We also practiced customer service interactions this week.

After typing practice and turning in my type test, we reviewed this week’s accountability assignment and our BerkMart flyers, I watched a couple of Percipio courses, and we learned about search engine modifiers and practiced using them. We also created our employee bios for BerkMart on WordPress.

After typing practice, I worked on the BerkMart flyer assignment and some Percipio courses. I also had my Core monthly check-in.

After typing practice and turning in my Percipio for this week, we roleplayed some customer service and sales interactions for BerkMart, and practiced the cash-out game. We also reviewed this week’s accountability assignment. I started a new Percipio course as well.

This week I practiced my touchtyping, Google sheets and slides, completed sexual harassment training and finished my Core portfolio presentation. I also took several Percipio courses on career planning, workplace communication, and navigating sales with customers.

After typing practice and turning in my elective reflection email, I worked through several Percipio courses for the rest of class.

After typing practice, I finished my Core portfolio slides, recorded their voiceover, and started exploring the Sheetboss lessons and a couple Percipio courses.

After typing practice, I listened to an overview of the CORE portfolio project, then worked on my slides for that and started a new Percipio course. We also reviewed the note taking exercise we did last week in class.