Author Archives: Lucy PRO

This week I worked on typing, Percipio, Google Sheets, Slides and notetaking, and I practiced my interview skills.

After typing practice and completing a test, I finished a Percipio course, met with my teachers to discuss elective resources for this month, and did two practice exercises and quizzes on note taking.

After typing practice, I finished my monthly check-in email, worked on and completed a slideshow for the BerkMart conference assignment, and started a new Percipio course.

Today I worked on a data entry, formulas, and professional emails assignment for BerkMart month on Google Sheets. I also worked a little bit on my accountability assignment reading, and typing practice.

After typing practice, I worked on my accountability assignment and a Percipio course while we reviewed orientation and this week’s accountability assignment.

This week I worked on some Percipio courses, typing, Sheets and Docs. I also updated my resume slightly, practiced phone etiquette and managing calls, and finished my interview questions and answers. I had two mock interviews and practiced for those as well.

After typing practice and turning in my test, we worked in pairs on a customer service phone exercise, taking messages and using hold.

After typing practice, we finished up acting out good/bad employee scenarios for POW, watched a video on phone support etiquette, and I did my monthly check-in/highlights email. We also reviewed the personal challenges we worked on yesterday.

After typing and a class exercise roleplaying good and bad customer service for POW, I completed my individual challenges and watched through Percipio courses.

After daily typing practice and some Percipio and Sheets work, I also had mock interviews this week, interview questions and answers practice, and a couple in-class exercises on scheduling appointments with customers on the phone, leaving follow-up reminders and confirmation emails for those appointments, and how to follow up after applying for a job through …

Continue reading “What I did this week”