Provides courteous and efficient customer service via phone and in-person interactions. Handles routine customer inquiries related to billing, account status, and services while ensuring accurate information and timely resolution.
- Answer calls and assist customers at the service counter
- Respond to inquiries بشأن billing, rates, collections, and account details
- Resolve customer concerns through communication, data entry, and payment processing
- Maintain records, prepare reports, and perform general administrative tasks
- Coordinate communication between customers and internal teams
- Handle special cases such as delinquent accounts, bankruptcies, and escrow calls
- Participate in training to improve customer service skills and processes
Qualifications
- High school diploma or GED required; bachelor’s degree preferred
- At least 6 months of related customer service experience
- Proficiency in Microsoft Office and general computer skills
Skills & Abilities
- Strong communication and problem-solving skills
- Ability to manage multiple tasks and maintain accurate records
- Customer-focused with a commitment to service excellence
- Collaborative team player with professionalism and attention to detail
- Ability to adapt, think critically, and improve processes