I was in a group with Tony and Bonny and we took turns being Person A, B, C with the phone script. Got more practice with MicroSip. I also recorded my voicemail and listened to Val’s too. It was a long class today.
Category Archives: What I Did Today
What I did Today
Phone Scripts Scenario 4 Warm Transfer Scenario 5 Cold Transfer to Voicemail
July 29
got the virtual phone app zoiper to work on my mac. worked right up till end of class
What I Did Today
In my position as an administrative associate today, I found three more job listings that seem like great options for individuals interested in IT support positions. I also advanced the updates on the DEI company spreadsheet by adding contact information and almost finished the list. I noticed I was more efficient and faster at finding …
What I Did Today
I practiced typing on Pro 3 min-test. I practiced the phone system and customer service with other students. I went over the accountability ( to send reminders to other students).
What I Did Today
For the first hour I worked on job listings where I focused on Customer Service Representative openings in the Sacramento area. I posted five listings to the CTP website. Jose asked me to work on adding a couple more slides and I did some research, but I wasn’t able to get with him to get …
What I did today
In the first hour, I did 15 minutes typing practice and then added some job listings to the CTP website. In hours 2 and 3 I worked on the emergency funds list for Solano County.
What I did today
We started the day off with typing practice. Then we setted up our professional greeting message on our zip phone. Then we continue with the Phone scripts. we broke into groups of three to in act scenario 4 and 5. we took turns being the caller the employee and the manager.
What I Did Today
Today all I did was practice with others doing roleplay for customer service through the phone. I started as an employee, then rotated with the others in my group to be the caller and the manager. We also set up our voicemail for the roleplay as well, which was pretty simple. I’m reminded now and …
7/29/25
What I did today… I kinda feel that today was a waste of time actually. I mean, yes, we set up voicemail, but that literally took an hour. Kinda crazy to take that long. BTW…in scenario 5, a greeting needs to be added and it seems weird that the B, A, C order on top. …