Category Archives: What I Did Today

Tech Articles. Talked about irrate customers Roleplayed on Customer complaints End of Month Reflection Rose, Bud, Thorn What I did today POST

For the first hour of my shift, I worked on job listings to post to the CTP website. My focus was on “Administrative Support” in the Sacramento area. Then I moved over to the Business Outreach project where I’m tasked to make contact with organizations by either email or on the “contact page” using the …

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I presented my tech article and then practiced handling customer complaints in class. Nothing was tough with it and I had a good time pretending to be an employee, a customer, and a manager in the practices. I hope that next time we work more with using MicroSIP other than just this week.

I started my day with researching jobs and posting them onto the skill center. For the rest of the day I worked on a new project working on google slides presentations to improve it. I have to admit, I am rusty with slides and need to get creative with my ideas.

Today I started off working on the job listings. Then I was working on the food bank listing. I am currently working on Kern county in Southern California. I found some new listings to add to the list. I am using a search tool to look for food banks. For the job listing, I try …

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Typing Test. Watched a customer service video. Listen to calls and took messages from the voicemails. Filled out the message in a doc. Started doc on professional email responses for customer service. This post.

Today we practiced typing and then we watched a video on how to deal with customer service by being attentive, using active listening, and also using objective listening. Lastly, we went over the message taking exercise template while listening to the voice mails of different people.

We continue our lesson on business phone manners. Taken good message, writing down good notes. We view a video on being a good listen. by being an Attentive, Active and Objective listener. We started a assigment on responding to Customer emails. Listening is very important in Customer service

I got a 17 out of 20 on the Independent Challenge. Jose helped me install a program to make a call on my computer book that works with Chromebook. It was nice with having class with CTT.

I spent the first hour looking up job listings on Indeed.com and I focused on Customer Service jobs in Redding, CA. I continued working on the Emergency Housing project where I stayed focused on the counties in far northeast California (Sierra, Lassen, Plumas, and El Dorado). Then I was introduced to a new project called …

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