Today we continued our diagnosing and SSD upgrade of other T430 laptops as classroom laptops. So we did the same procedure that we did on the first upgrade. Afterwards Alex asked us to provision the IP phones because of a server error. There was something peculiar with provisioning the Polycom IP 335. It would not …
Category Archives: What I Did Today
What I did today
Today Alex showed us how to look at the device manager and look for missing drivers in a computer. Windows can update the driver for you automatically. However, if it can’t it is always best to look for the driver it requires in the manufacturers’ site which in the case of our classroom computers is …
What I did today
Today we did a review of the information in the Uniform resource Locator (URL) in the web address such as the protocol, domain name, sub-domain, delimiter, default page, etc. We were asked a question of what professional accountability is and how we understood it. This was related to our last assignment where a miscommunication occurred …
What I did today
Today at employment services was dedicated for preparing for the upcoming Job Fair on Feb. 27. In this regard, we have three assignments to complete namely an updated resume, 30 second Elevator pitch and a list of 5 companies that we will approach at the job fair. I spent some time updating my resume, creating …
What I did today
Today we learned about different physical ports on a computer. These are the actual ports for video, audio and the other peripherals your common in a modern day computer. For example video can use VGA, DVI, HDMI or a Display port. Parallel ports such as DB9 and DB25 has mostly been replaced by either USB …
What I did today
Today we continued the phone circus exercise we did yesterday. I did a few calls as a customer for the IT and delivery department for Berkmart. I also reversed the role as IT support and received several calls and processed the transactions using Square. The exercise got the easier this time around because we practiced …
What I did today
Today the CTT class worked with the PRO class. First we practiced with a partner on how different emotions in answering phone calls can define a mood that can affect the overall tone of a conversation. Next we took turns being a customer and the one answering a call for a made up store called …
What I did today
Today we learned the difference between a local account and a domain account. A local account is for the local machine and the domain account is for joining the domain account using active directory which is a database of users and the permissions they have for the domain. We also learned about the pros and …
What I did today
Today we registered to join a Career Fair to be held in Oakland on February 27. There was a long list of companies and most where service related. I found only 2 technology related job openings sort of closely related to Information Technology technician. We were also given a research assignment for 4 potential companies …
What I did today
Today Alex introduced the Troubleshooting Methodology that a Computer Technician should adhere to below: Identify the problem Establish a theory of probable cause Test the theory to determine cause Establish a plan of action to resolve the problem and implement the solution Verify full system functionality and if applicable implement preventative measures Document findings, actions, …