IT Helpdesk Specialist – SBT Global
*Seeking a technical, customer-centric IT Help Desk Specialist to provide comprehensive hardware, software, and network support via phone, email, and in-person channels.
*The ideal candidate will be responsible for diagnosing and troubleshooting end-user issues, conducting root-cause analysis, and implementing software updates or system configurations to maintain operational stability.
*This role requires excellent communication skills to guide users through step-by-step problem-solving, document ticket resolutions, and collaborate with tier-2 teams on complex network (LAN/WAN) issues.