Company: TEKsystems c/o Allegis Group
Link: https://www.dice.com/job-detail/75bc865e-1e64-48a5-bb98-31aac7839b92
Here is an in person IT support technician position in San Francisco California on Dice. About the Role
Join company’s IT Support team where your main responsibility will be to assist and support our greater company organization with daily technical operations. In this role, you’ll often be one of our go-to people for in-person IT support, providing hands-on assistance in our San Francisco HQ. Your presence in the office will be essential for helping colleagues troubleshoot issues quickly and ensuring a smooth technology experience throughout the day. You’ll work side-by-side with other IT professionals in a collaborative, supportive environment that encourages open communication and teamwork. Whether it’s answering questions, resolving technical challenges, or servicing company at our support desk, you’ll play a crucial role in maintaining a positive and efficient workplace for everyone. In this role, you can expect to, Respond promptly to Tier 1-2 helpdesk tickets, ensuring resolution within agreed upon service level agreements (SLAs). Work collaboratively with the IT team to tackle complex problems and escalate issues to Tier 3 support when necessary. Prepare and deliver IT equipment for new employees, ensuring they are well-equipped from day one. Establish user accounts and email access, and provide immediate assistance to resolve any IT-related issues. Assess system improvement needs and execute hardware installations and configurations promptly. Troubleshoot hardware malfunctions and carry out necessary repairs. Oversee maintenance schedules for computer systems and peripherals to ensure optimal performance. Manage user access requests and perform password resets promptly, ensuring user identity is verified before granting access or making changes. Assist users with the setup of multi-factor authentication for enhanced security. Provide immediate, real-time troubleshooting for various issues, including hardware, software, and networking problems. Assist with on-site system configurations or reconfigurations as necessary. Maintain an approachable and welcoming presence at the support desk, delivering step-by-step guidance to staff in a straightforward and comprehensible way. Update and maintain internal IT support guides, keeping them consistent with current practices. Document troubleshooting protocols and ensure easy access to step-by-step resolution procedures for the help desk. Collaborate with team members to capture and share documented solutions for recurring issues, organizing all IT documentation clearly for different user roles. To thrive in this role, you have, Introductory experience in performing basic IT administrative tasks such as laptop configurations, password resets, user permissions changes, and access grants. Familial knowledge of SaaS technologies, including or similar to Okta, Google Workspace, Jamf, Slack, Altassian, and Zoom. Experience with macOS and Windows devices. Proven excellence in the ability to present technical information clearly and concisely to various audiences.
The pay is anywhere between anywhere between $33-$42 an hour (40 hour work week)