CTP Skill Center

Company: OP Consulting Group LLC

Link: https://www.dice.com/job-detail/6b2e8670-e706-45ff-808f-20a4d07a0b06

Here is a remote Help desk position on Dice. Provide comprehensive support for the Statewide Automated Child Welfare Information System (SACWIS) possessing a robust understanding of its functionalities. Be well versed in the data relationships within SAWCIS applications, offering precise guidance to users for accurate data entry. Understand and support child welfare policies, procedures and practices to assist users in documenting federal Titel IV-FC requirements, Adoption and Foster Care Analysis and Reporting system (AFCARS) requirements, and National Child Abuse and Neglect Data System (NCANDS) requirements. Manage software security tasks, including the creation and maintenance of user profiles, ID, and passwords while ensuring appropriate security measures for system functions. Deliver software support to both internal and external clients via telephone, email and Microsoft Teams, addressing daily production issues with the SACWIS environment. Prioritize and plan work activities, analyze and troubleshoot customer inquiries regarding software applications and communicate effectively with both technical and non-technical stakeholders. Adhere to the complete software development lifecycle, including documentation of business needs analysis, system analysis, functional and technical design, development, testing and production support.

The pay is anywhere between $18-$22 an hour (40 hour work week)

Company: CAC America Corporation

Link: https://www.dice.com/job-detail/9cfc7117-9b43-42cb-971e-43c10d2e6116

Here is an in person Help desk position in San Francisco California on Dice. PC, Server and Azure support for the customers. Assists & Support customers (internal & external) with installation, upgrading, configuration, troubleshooting and ongoing usability of workstations (desktops/laptops) printers, peripheral equipment, networking hardware, VPN, and software (on-site and remote.) Support in-person and remote employee support on hardware, software, questions, and network related problems (on-site and remote.) Manage related to servers & Network document. Creates, manages, documents and updates trouble tickets as necessary within the company ticketing system. Escalation of problems when unable to resolve. Other duties as assigned by Supervisor. Provides advanced level technical support with the Microsoft suite of products (Windows 10, Office 2016, etc.) Ensures successful completion of all daily tasks (externally and self-assigned.) Know and experience for Azure service and VM. Create and update System Document, Operation Manual, Knowledge Base, Trouble History, etc.) Report to supervisor. Experience Required: 2+ years of TCP/IP network work experience or equivalent knowledge.

The pay is anywhere between $20-$30 an hour (40 hour work week)

Company: Motion Recruitment

Link: https://www.dice.com/job-detail/64bb78aa-3e6b-4939-b88e-8b25d1f9db4f

Here is a in person support technician position in Tustin California on Dice. Use ITSM ticketing system (Service Now) to document all work performed Perform advanced troubleshooting – technology and applications. troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets.) Experience with: Deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging AutoPilot, Microsoft Intune, Jamf (Casper), and other system management tools. Hardware and software provisioning (check-in and check-out.) Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service. Communication – Ability to articulate technical solutions to non-technical users in simple and easy to understand terms. Occasional work to move/lift IT gear and move within the site. Possibly assist with replacing monitors and other hardware. Understand basic network troubleshooting of wifi and other connectivity issues.

The pay is anywhere between $28-$38 an hour (40 hour work week)