CTP Skill Center

Today I started off with practicing my typing for the first 15 minuets. Then we all collectively worked on using our MicroSip phones to practice with the BerkMart phone scripts. After I watched a video on effective customer service over the phone. To wrap the day up I began working on my written customer service responses.

Today, we did some exercises with our digital phones, including practicing regular phone interactions, placing callers on hold for a brief minute, and placing calls on hold to check with a third-party like a store manager. Next, we started an assignment called rose-bud-thorn where we were supposed to talk about a success, something we’re looking forward to, and a challenging difficulty respectively. For the last hour, we worked on written customer service responses, which was an interesting assignment that was mainly our discretion but with guidelines and rules to shape some of them.

I practiced typing on Pro 3 min. training.

I had a progressive report/meeting with Devin and Carrie.

I had a meeting with Mark about the makeup hours for September.

I worked on the BerkMart Written Customer Service Responses documents.

fifteen minutes of typing practice, worked on PRO BerkMart phone script, worked on the End of the month reflection, and started the BerkMart customer servise written reponses.

Today we continued practicing with our phone programs, using Berkmark scripts as we paired up with other students. We each took turns acting as the customer and the customer service representative, going over practice scenarios 1 through 3. We also watched a video explaining how to properly answer business telephone calls. Wrapping up for the day, we also practiced writing customer service responses and working on the end of the month reflection.

Today I was late to school. I submitted an attendance form prior.

I did my rose/bud and thorn post

then I worked on written customer service responses.

Today, we group in twos to go over BerkMart phone scripts senerio 1,2 and 3. Mike help record my Portfolio to present on Thursday. On the last hour, we focused on BerkMart customer response.

Typed for 15 mins, did the call scenario with two people, watched a video on how to answer calls, sending the calls to other people, putting them on hold and seeing how to answer the customers questions with a positive attitude. worked on end of the month reflection. Did Customer Service Responses.

We did Phone Scripts, end of end-of-month reflection
Rose, Bud, Thorn Exercise

In the first hour I did 15 minutes of typing practice, and then added a job fair listing and seven job listings to the CTP website. In hours two and three I worked on the emergency funds list for Amador, Calaveras and Tuolumne Counties.