CTP Skill Center

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– Skillsoft coworking went really well. I’ve almost done more this week than in the previous 3. Really glad I asked for this accommodation.
– Phonecall scripts
— I try to have unobtrusive fun where I can in this course.
— Jose really committed to the bit in his voicemail message.
— setting the line spacing to 1.15 for written scripts makes them read way smoother for some reason
– More skillsoft time
— Finished another lecture. No wonder terminal nerds like linux. The commands are way more intuitive than either mac or windows.
— Tests are kind of poorly written for actually gauging understanding though.
— Very happy with my ability to intuit commands that I don’t specifically remember.
— Bring online, initialize, partition, format.
– United Business Bank research
— exceedingly hard to find anything? Much harder than Mechanics Bank. They seem like the most normal smallish bank that has ever existed.

I Worked on and recorded CTT Portfolio as well doing communications thru 3cx

Leaving a message with C3X exercise, went over the Challenge from yesterday and did skill soft to end the day.

I stated working on my phone calls then I got pulled into a new workroom to work on my exit Portfolio buy talking to a recorded then I filled out a “What I Did Today?” along with Homebase clock out.

today we went through practicing our voicemails and did write out our scripts to practice voicemail. then we did a voice greeting to record our voice to the voicemail

I practiced typing from 2 – 2:15 and almost broke the 60 wpm mark. With more practice I know I’ll get there.

I practiced 4 different scenarios using the 3CX phone system – 1)calling off. 2)letting customers know of my new phone number. 3)customer complaint. 4)BerkMart Memorial Day sale

I recorded my VM greeting as BerkMart Director of Customer Service, Northern California.

Today we practiced how to leave voicemails on 3CX App. Today we learned about customer service through the telephone. Today we work on our weekly Skillsoft assignments.

Today, I worked on and recorded my portfolio for SJS. It took some time to get everything just right, but I’m glad to have made progress on it. I also listened to an instructional video on good company phone manners, which gave me some useful tips on professional communication. Overall, a productive day!

Today I picked up from yesterday when I had to leave early, and I emailed Carrie about a concrete suggestion to improve workflow for one of the tasks. I then continued with the usual start to my day by posting job listings to CTP’s skill center page. Next I worked on researching alumni profiles without much success, and then I moved on to rehab center research for hospitals that are viable as potential partners. I then monitored and participated in a study hall session with one of the CTP participants, and I was happy to report that it went well and that we both stayed productive during the hour. Finally, I updated the DEI spreadsheet with all the new entities that were added since last week. I felt pretty productive today, and will be able to report for check-in tomorrow.