CTP Skill Center

I learned phone customer service using 3CX

I practiced roll playing employee / customer for BerkMart

I completed my first Independent Challenge V2

I enjoyed the challenge and look forward to finding out my results

today we went through a assignment called phone setup on 3cx we did a little activity roleplay. then we did a another assignment activity that we did a little challenge to fix stuff on google docs and sheets

Today we setup 3CX phone app to practice our customer service skills. We learned how to use the phone app and what each button did on the app. We did mock phone calls to practice using the phone app. We did Independent challenges to test our ability in using Google Docs and Google Slides.

Worked on the Independent Challenge V2 an Practiced answering phones with Peers

Telephone etiquette and Independent Challenge

The Clinical Call Center Rep conducts outbound calls and receives inbound calls in a high-volume call center environment to engage patients in the Medication Therapy Management (MTM) program. This role involves explaining program benefits, scheduling medication reviews, and assisting with prescription refills. The Clinical Call Center Rep provides exceptional customer service while supporting clinical staff and performs administrative tasks that do not require clinical judgment. Conduct proactive patient outreach to introduce and explain the benefits of the MTM program, while overcoming objections and using persuasive communication techniques to engage patients who may be hesitant or initially unreceptive

Schedule patient appointments for MTM services such as Comprehensive Medication Reviews, Disease State Medication Reviews, or Targeted Interventions.

Receive and respond to incoming patient calls; take appropriate action based off protocols and use critical thinking skills to escalate calls to appropriate parties when needed

Accurately document all discussions with patients and schedule follow up appointments as needed

Update patient demographic information in the MTM platform

Obtain correct/updated contact information for health care providers, patients, and/or pharmacies

Assist patients with medication refills, extended day supply refills, and/or coordinating prescription renewals with pharmacies and providers

Promote a mission-driven team culture, actively demonstrating accountability, empathy, integrity, opportunity and unity

Provide exemplary internal and external customer service through prompt, professional, and polite communication

Perform auxiliary functions essential to the efficient operation of the department

https://www.linkedin.com/jobs/collections/recommended/?currentJobId=4161829616

$45 to $ 55k per year. Full time.

Live chat specialist wanted. Pentagoet Inn is a renowned establishment, known for exceptional hospitality. Join a dynamic team to provide excellent support.

Provide timely and professional responses to guest inquiries via live chat, addressing booking questions, service requests, and other concerns. Assist with reservations, provide information about amenities, and offer suggestions to enhance the guest experience. Resolve customer complaints and issues, working with other departments to find effective solutions. Maintain accurate records of guest interactions, feedback, and inquiries to ensure seamless communication. Foster a positive guest experience by maintaining the Pentagoet Inn brand voice and tone in all communication. Multitask effectively, handling multiple live chats simultaneously while maintaining high service standards. Collaborate with customer service and front desk teams to ensure a cohesive and efficient service delivery. Stay informed about promotions, events, and updates to provide guests with accurate and up-to-date information. Assist with feedback collection and help identify areas of improvement in guest service. High school diploma or equivalent; college degree preferred. Proven experience in customer service, particularly via live chat or other digital communication platforms. Excellent written communication skills with the ability to engage and assist guests professionally. Strong multitasking skills and the ability to manage multiple conversations at once. Empathetic and patient approach to handling customer inquiries and concerns. Ability to work independently and in a team-oriented, fast-paced environment. Familiarity with customer service platforms or live chat tools is a plus. Strong attention to detail and organizational skills.

https://www.linkedin.com/jobs/search/?alertAction=viewjobs&currentJobId=4166875442&origin=JOBS_HOME_JOB_ALERTS&savedSearchId=3785697345