Today I did some practice/training with BerkMart sales. I found it challenging at first, but eventually I caught on. I found it interesting to see what everyone else came up with in regard to purchases. Afterwards, we watched a video about hot to deal with irate customers. It was review for me since I have prior experience in retail/customer service. Afterwards I looked at the cash out game and did some review for Mechanics Bank which is for tomorrow’s mock interview.
What I did today
Today the class participated in customer/cashier role-playing with the Berkmart shop. It was fun. After, we watched a video on how to provide customer service to angry customers. After that, we were able to play a cash tendering game.
8/20/24 What I Did Today
I typed 38 W.P.M.. I did the Bert Mart online customer service lab experience. I watched a great video on how to deal with irate customers. I learned the 3-way technique, to transfer the problem, time out, and draw a line. I learned how important it is to de-escalate any intense emotional reactions either as the customer service agent or/and of the customer. It is also of fundamental importance to know what one has the power and authority to do in the position of a customer service agent. I learned there are many moving parts and they all need to properly attended to. I had an Employment records review with Carrie. I linked my resume with my CTP job log.
What I did today.
I did mock customer service/customer practice for Berk Mart Store. It was fun and interesting. I did my accountability for last week and some Skillsoft also. It was agreat day seeing the other students doing the mock training.
What I did today
Today, I learned and practiced the basic concepts of HTML by creating a mock website using raw HTML on a web server hosted on a virtual machine.
JOB FAIR
JOB FAIR
JOB FAIR IN SACRAMENTO
Customer Service Representative
Full-time in-person CSR Entry Level
This is in Santa Rosa, CA. Must have 1 year of customer service or sales experience. Be proficient with multiple computer systems. should enjoy working on a team. Must have a flexible schedule and be able to work on Saturdays. You might have to travel to various locations to attend business conferences.
In-person full-time CSR Entry Level
Energy Jobline
The pay range for this job position is $23-$26.95 per hour depending on experience.
8/19/24 What I Did Today
I typed 37 w.p.m. I registered with Word Press and sent an email showing reminder for the accountability assignment for Thursday. I took the Salesforce test a third time on creating contacts and creating and formatting e-mails. I received a 75%. Up from 63%. I wrote down the answers so I could have a more successful result next time.