Teksystems LLC, has an opening in Concord for an on-site, full-time, Customer Service Representative. Pay starts at $10.00 per hr.
Are you looking for a job opportunity with a family-oriented company in a role responsible for solving customer financial and billing requests? Do you have strong customer service and math skills? If the answer to these questions is yes, this position might be the right fit for you! We are actively partnering with one of the most reputable Alarm & Security companies in the Western United States for contract-to-hire Customer Care / Billing representatives!
Job Description:
· Answer calls and bring to resolution, inquiries from customers regarding service, billing, dispatch or any facet of account.
· Coordinate incoming calls – most calls will be about billing so must feel comfortable showing problem-solving skills and pulling out a calculator to help explain bills and numbers to customers.
· Use basic math skills and calculations in order to provide customers with accurate billing information
· Follow up on appointments
· Taking payments, canceling accounts, and answering billing questions.
· Will be handling both incoming and outgoing calls.
· Example: Performing pro-rated billing, if a customer cancels their service in the middle of a billing cycle one would need to figure out the credit needs to be and make that adjustment on their account.
If interested, Click the LINK here for Easy apply on Linkedin.
