Company: Lean IT Inc.
Link: https://www.dice.com/job-detail/3f7c0acc-f20f-49f8-9098-9e3b3a60a952
Here is a remote technical support position on Dice. You will respond promptly to customer inquiries via phone, email, or chat, diagnosing and resolving technical issues. Provide troubleshooting support for hardware, software, networking, and other IT-related problems. Document all support interactions accurately in the ticketing system. Escalate complex issues to higher-level support or specialized teams when necessary. Guide users through step-by-step solutions to resolve technical problems. Maintain up-to-date knowledge of company products, services, and technology trends. Follow established support procedures and best practices to ensure consistent service quality. Assist in training and onboarding new users or clients as needed. Contribute to the development of self-help resources, FAQs, and knowledge bases.
The pay is anywhere between: $25-$28 an hour (40 hour work week)