CTP Skill Center

Today I worked on the Customer Service Responses worksheet. Then, I worked on the Independent Challenge.

Today, I started by practicing touch typing to improve my speed and accuracy. After completing the practice, I recorded my score in the Zoom chat as instructed. Next, I worked on the written customer service response assignment. I focused on using a professional greeting, showing empathy, and following company policies in my responsesAfter that, I completed the Monthly Independent Challenge, which usually includes three parts. This helped me practice working independently and staying organized with my tasks.

I appreciated the review of networking and the break-out discussions which provided an opportunity to hear classmates answers to questions and to practice answering them. I was challenged by the new interview questions – especially the what is my favorite movie or book and why. I really enjoyed hearing my classmates answers and also to refining my own.

Today I started working on updating my resume. I enjoyed working on mock interview questions today. We also worked on questions for our job log that hadn’t been asked before.

Started the day by clocking into HomeBase for the day. Then there was a presentation. Then we did a bit of networking with our classmates. Then we worked on our Resume. Then we did more interview practice. Then did the CTT Self-Assessment survey and the ” What I did today” post. Then I clocked out of HomeBase for the day and weekend.

Learned about ChatGPT for the first time! I want to work on my resume this weekend, using it. We did practice on how to network. I definitely need to work on that. I enjoyed the interview questions we worked on today, like what book or movie has had an impact on you and why. I love to learn about others by listening to their answers. Thank you, Carrie!

I reviewed and updated my resume in employment services group. We were also put in breakout rooms to discuss professional networking.

Today I learned about networking and got to talk to my classmates. We learned how to write a resume and practiced some interview questions.

I had two great interviews; some of the positive feedback included: the interviewer appreciating the following: the depth of my experience; the way I communicate with professionalism and confidence; my leadership approach and genuine empathy, passion for community building, collaboration and developing trust. How people centric I am and that I have the ability to reflect on leadership styles and genuinely embrace professional growth; that I’m a very intentional leader, that I’ve gained a lot of wisdom for the roles I’ve held and institutions across nonprofit and for profit organizations and in a variety of industries: health care, banking and community building. Also a skill the interviewer commented on was that I communicate ideas, clearly, authentically and professionally.

The interviewers (Mely Navarro and Jacqueline Arreola- Muniz) and I really enjoyed the experience interviewing today. I really appreciated their kind and encouraging manner throughout the interview. Mely thought I would be a great fit for an position open they have in the new Oakland office! I learned a lot in the interview and appreciated that they asked new questions that challenged me. Some of the questions were the same as last week and I felt much more relaxed answering them. It’s been great to utilize the rubrics for interview preparation and have interview practice.

Trust and connection is so impt

Bkgd gives unique perspective – corp and community 

Mission driven role & relationship centric work

Strong comm skills

Professional

EI skills

Relationship building

Passion for service and community impact

Today I enjoyed mock interviews with volunteers from Beneficial State Bank. I need to practice questions and answers with people who know what they would seek in a person they would interview or consider for employment. I’m getting better at not being so nervous.

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